Rain Mobile *****ing From Paying Customers - The Fish Rots from the Head

I am not sure where or Brandon Leigh the CEO of Rain Mobile is doing but I hope he gets this message because wherever he is he needs to pull his finger out of where it is stuck and do something about his company. I have never experienced such gross ATROCIOUS customer service and support in my life. Someone wrote 83% of the consumers using Rain Mobile are dissatisfied with the service. I beg to differ and would say 99% of consumers do not receive support.

I had no internet from the 1st to 6th May 2022. I called Rain everyday for assistance and receive ZERO SUPPORT. What shocked me is the attitude of the support staff. On the 6th May I cancelled my subscription by calling in to the support desk as well as cancelling on the system. I received an email indicating the my subscription was cancelled and someone would contact me to fetch the modem. I had no call or communication from Rain Mobile. On the 1st June they take money out of my account despite the fact that I cancelled on the 6th May further more I am told that they will not return my money. In the first place the IMBECILE who responded to my email and indicated that my subscription was cancelled should have immediately deactivated the modem, but no as usual the competence of Rain staff is not short of non-existent. It is said that "A Fish Rots from the Head" and this statement is so APT in reference to Rain Mobile. I have realised that a company is only as good as its leader and this clearly shows what a useless leader Brandon Leigh is, because one cannot and are NOT ALLOWED to speak to a SUPERVISOR OR ANY SENIOR MANAGEMENT. How do we escalate issues and receive service, in my case my money back when their own staff stuffed up. I spoke to a support staff named ANELE who put on the notes that i was struggling to get support and not that i had called to get my money back. He put the phone down on me. I called several times, my cell phone bill looks like a dogs breakfast, with me trying to get hold of someone senior to assist me with no avail. I eventually got hold of an external or contractor resource who works in customer service for Rain. Errol M is her name and she promised me the the world and delivered nothing because as indicated if management is not interested how can an external person at Rain have the ability to assist with returning my money. Rain mobile is a sorry excuse of a company providing service and support. One CANNOT GET SUPPORT OR ASSITANCE FROM THEM. As far as I am concerned they lie, cheat and connive and where does this come from, from EXECUTIVE LEVEL of course. It makes me wonder how Brandon Leigh has raised his children if this is how his business is run because his business has actually ****** from a paying customer. Those who believe that Rain has provided any kind of support, I am sorry for you because your turn is coming where there will be zero support and call back. The fact that the support staff are so *********** and have no people skills is enough for anyone to move elsewhere. This is not my final review, I will ensure that what is written here and more is shared on LinkedIn, Instagram and Twitter. Consumers and people on all these platforms need to know the shoddy way Rain Mobile not only treat paying customers but their behaviour pattern initiates from the top. My issue is still not resolved although they have stuffed up and I know that I will not get my money back but I will ensure that as many people are aware as possible and I believe that the CEO Brandon Leigh needs to get involved and understand what a useless business this is.