SM
Shahida M
1 reviews | Active since Aug 2019
19 Apr 2025, 14:19
Rain mobile problems
Why is my Rian mobile not working everything else is working fine I got the rain mobile this week it's a standalone product my minutes my sms's and my data is on zero I haven't even made use of it yet I can't make calls or receive calls when someone phones me my phone rings but the minute I pick up it says call ended same as when I try to make a call does only happens on my rain mobile product too
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
19 Apr 2025, 15:51Hi Shahida,
Thank you for bringing your SIM card query to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your SIM card query to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's reply19 Apr 2025, 15:51
Official
Hi Shahida,
Thank you for bringing your SIM card query to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your SIM card query to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's replyOfficial
19 Apr 2025, 15:52Hi Shahida,
Kindly set up your phone for your new SIM card, 1. Go to Settings on your mobile.
2. Then go to Connections
3. Go to Mobile Networks
4. Then go to Access Point Names (APN)
On the page you will see the following:
Name, APN, Username, password, APN protocol.
5. Please enter the word rain in small letters under Name, APN and Username
6. On the upper right corner there is an option to SAVE.
• Go to your device's settings menu
• Select connections then mobile network
• Enable VoLTE or 4G
If your mobile device does not have VoLTE, please download the raintalk app which is for phone calls. On the raintalk app and enter the sim card contact number then an OTP will be sent to you of which you need to punch in. Restart the device once done and you will be able to connect to the closest site.
Please let us know should you need further assistance.
Regards,
rain.
Kindly set up your phone for your new SIM card, 1. Go to Settings on your mobile.
2. Then go to Connections
3. Go to Mobile Networks
4. Then go to Access Point Names (APN)
On the page you will see the following:
Name, APN, Username, password, APN protocol.
5. Please enter the word rain in small letters under Name, APN and Username
6. On the upper right corner there is an option to SAVE.
• Go to your device's settings menu
• Select connections then mobile network
• Enable VoLTE or 4G
If your mobile device does not have VoLTE, please download the raintalk app which is for phone calls. On the raintalk app and enter the sim card contact number then an OTP will be sent to you of which you need to punch in. Restart the device once done and you will be able to connect to the closest site.
Please let us know should you need further assistance.
Regards,
rain.
Best regards,
Rain's reply19 Apr 2025, 15:52
Official
Hi Shahida,
Kindly set up your phone for your new SIM card, 1. Go to Settings on your mobile.
2. Then go to Connections
3. Go to Mobile Networks
4. Then go to Access Point Names (APN)
On the page you will see the following:
Name, APN, Username, password, APN protocol.
5. Please enter the word rain in small letters under Name, APN and Username
6. On the upper right corner there is an option to SAVE.
• Go to your device's settings menu
• Select connections then mobile network
• Enable VoLTE or 4G
If your mobile device does not have VoLTE, please download the raintalk app which is for phone calls. On the raintalk app and enter the sim card contact number then an OTP will be sent to you of which you need to punch in. Restart the device once done and you will be able to connect to the closest site.
Please let us know should you need further assistance.
Regards,
rain.
Kindly set up your phone for your new SIM card, 1. Go to Settings on your mobile.
2. Then go to Connections
3. Go to Mobile Networks
4. Then go to Access Point Names (APN)
On the page you will see the following:
Name, APN, Username, password, APN protocol.
5. Please enter the word rain in small letters under Name, APN and Username
6. On the upper right corner there is an option to SAVE.
• Go to your device's settings menu
• Select connections then mobile network
• Enable VoLTE or 4G
If your mobile device does not have VoLTE, please download the raintalk app which is for phone calls. On the raintalk app and enter the sim card contact number then an OTP will be sent to you of which you need to punch in. Restart the device once done and you will be able to connect to the closest site.
Please let us know should you need further assistance.
Regards,
rain.
Best regards,
SM
Shahida M's updateReviewer Update
19 Apr 2025, 16:10The issue is still ongoing after I done all the troubleshooting I even tried my SIM card in a different phone and it's the same problem I can't make and receive phone calls and I can't send or receive sms's and on the rain go app it days I have no data or sms's or minutes on my rain mobile product
SM
Shahida M's update19 Apr 2025, 16:10
Reviewer Update
The issue is still ongoing after I done all the troubleshooting I even tried my SIM card in a different phone and it's the same problem I can't make and receive phone calls and I can't send or receive sms's and on the rain go app it days I have no data or sms's or minutes on my rain mobile product
Rain's replyOfficial
19 Apr 2025, 18:08Hi Shahida,
Thank you for taking our call, we are you can use the data and sms, and make a call, we have escalated for you to be able to receive calls.
We will provide you with feedback.
Regards,
rain.
Thank you for taking our call, we are you can use the data and sms, and make a call, we have escalated for you to be able to receive calls.
We will provide you with feedback.
Regards,
rain.
Best regards,
Rain's reply19 Apr 2025, 18:08
Official
Hi Shahida,
Thank you for taking our call, we are you can use the data and sms, and make a call, we have escalated for you to be able to receive calls.
We will provide you with feedback.
Regards,
rain.
Thank you for taking our call, we are you can use the data and sms, and make a call, we have escalated for you to be able to receive calls.
We will provide you with feedback.
Regards,
rain.
Best regards,