RAIN MOBILE POOR SERVICE/INTERNET SPEEDS

Terrible internet service. Changed over from 19 hours a day package to 24/7 unlimited package (10mbps up to max) and I receive less than 1mbps daily for the last few weeks. Email support - they tell me the tower that is located less than 300 meters from my house is congested, that I need to move my router (using a fixed LTE router device that costs R1500 at the time when I bought it so its not bad hardware thats the issue which at some point they suggested), and that I need to move my router to different part of the house even though connectivity has never been the issue nor has it ever struggled before to recieve network where it is now. This also wont make a difference in network connectivity if the tower is always congested in their response via support emails. I cant call them either due to lockdown, can only send support messages or emails of which they take days to respond. Now I'm not one usually to complain but since I migrated over to the uncapped package I get terrible to no internet and paying almost double from the R250 per month basis. You'd think you'd get some better response and service from them. Fibre packages at the moment (400/R500) match the unlimited LTE services and sadly I don't have the option of going to move to Fibre as they haven't zoned or installed the infrastructure here (i assume it is because I live in a low-class suburb or area) and that they predict based on research (I presume) that they wont make their money back over the long run as there will be little to no interest in signing up.

They have stopped responding to me on their Facebook support also.

Im based in CPT - I dont recommend their services at all.