Rain mobile offers no internet service or customer service!!!!!

No signal and the customer support is not existent...yet the company is very quick to debit customers

Rain Mobile does not reply to emails, and their call center is closed

I received a sim card which was activated and rica'ed together with a 5G router (this was quick, but I think the credit goes to RAM couriers)

The problem!!!!!! Despite Rains website showing full 4g + 5G coverage in my area... the reality is that there is NO 4G+5G coverage at all in my neighborhood (Florauna-Pretoria North) the router shows a yellow light which means poor/ no coverage. I know this because I actually placed the device on my roof facing a northerly direction (towards "the blue dot" - i.e. their closest tower) and still not even a blue light for 4G or 5G indicating moderate strength.

The optimization feature on rains website confirms poor/no coverage at every spot in my house inside and outdoors.

I have no internet connectivity, only access to the rain website, yet I have been charged and no support from Rain at all....only automated replies

The company needs to update their 4G + 5G coverage maps on the website immediately as this constitutes false advertising.

Please save customers the trouble that I just went through

Hellopeter...please expose Rain Mobile for they are...********** advertising a non existent 5G service

Thank you