Rain Mobile Not committed to their promise to let me stay online and not responding to my queries

I've had internet till today. Today they decided to cut me off due to a payment that is in arrears because they never deducted it. I was not aware of the issue.

When I logged into my dashboard, I was given the option to commit to pay the arrear account on the 26th of this month and still be online.

I've been begging, submitting tickets, because I am still not online.

It is now 3.5 hours and no one has even responded to my query. I am working from home, I've got limited data now, I don't have money to buy another data packet, but I need data to be able to work. But NO ONE is responding!!!