Rain Mobile Networks - Poor Poor Practice - Borderline *****'s

Poor Poor Company - Borderline *****'s

I had been using the rain service for a few years, to be fair, depending on which package you have the network was fairly stead - however on the unlimited package, in my area, the network dropped quite often and the network speed was super slow, I assumed this was just due to the traffic in the area and decided to switch up to a different service provider

I cancelled my Rain Service around September/October 2023, Rain debited the outstanding balance that was owed to them in October. Once my package was cancelled, Rain made arrangements through CCD couriers to have their router collected, this was collected in November & on the Rain app itself, it shows that I have no existing packaged with them.

Rain however has continued to attempt to debit my account for R 539 every single month since I cancelled.

I have logged multiple tickets on their app and receive an email with a reference number & the promise that someone will call back, no one EVER does.

In December 2023, I receive a call from a Rain consultant, advising me that their Network is down, and he is calling to just let me know that they will have it up and running soon (he was under the impression that I am still a Rain customer) I explain to him, that my services have been canceled, that I have paid the outstanding bill, that they even collected their router and on the app I show to have no existing packages, he advises that he will look into it and have it cancelled, however, to date, nothing has been done

I now have received an email from a DEBT COLLECTION company, asking for these outstanding payments. Yet no one at Rain cares to provide feedback to address the issue