RAIN-MOBILE NETWORKING COMAPANY IS TAKING ADVANTAGE

See your response below

''''''Hey there,Thank you for contacting rain. Your request has been received and one of our agents will get back to you soon.
Reference Number: ***4Thanks,
rain'''''''

Stop debiting my account immediately and come collect your router, I have had enough!!!!!!!

At this juncture, I am utterly appalled and deeply disgusted with you, Rain. I recently received a call from your agent, who is currently present, claiming that I owe you money. However, I have explicitly informed you that your substandard router has been non-functional, rendering it utterly useless. Consequently, I have refrained from utilizing your inadequate router for several months.


Moreover, your company advertised a pay-as-you-use service to me, not a contract or billing agreement. Your misleading advertising tactics are unacceptable, and I refuse to comply with your terms and conditions. Additionally, who granted you permission to contact my father? Why did you involve him in this matter? Your agent had the audacity to hang up on my father when he posed legitimate questions regarding the call.


Please provide a clear explanation as to why I am expected to pay for a defective router that I did not use. What exactly are you billing me for? It is absurd to demand payment for a service that has consistently failed to meet its promises.


Consider this analogy: imagine sitting at a restaurant table, never receiving your meal, and yet being billed for it. It is nonsensical. I refuse to pay for your existence or for a service I did not utilize. Come and retrieve your router from my premises, and cease harassing my bank account.


I challenge you to track when your router malfunctioned and acknowledge that you have failed to provide any useful service to me. Cease your harassment immediately. YOU WILL NOT BE GETTING ANY MONEY FROM ME. GET YOUR GNARLED FINGERS OFF MY BANK ACCOUNT!!!!!!!!!!!!

I need you to listen to me carefully. Check your ISP's gateway server to review the recent activity of your ******* router. You'll find that your useless router has not been functioning. Don't make your problems mine! Secondly, I did not agree to any contract with you, nor did I agree to be billed by you. You falsely advertised your product consequently, I will not pay you a single cent. You are not getting any money for a service you did not render. Thirdly, if you make any deductions from my account, I will report you for *****. I'll repeat this once more: come and remove your ineffective router from my premises and cease bothering me.

Dear Rain!!!!!!
Upon receiving your invoice, it became evident that my concerns about the functionality of your ISPS were indeed valid, as the last activity was recorded on August 31st, 2023. Consequently, a balance of R511.94 appears to be due. However, upon closer examination, I discovered several unauthorized deductions that require urgent attention.


On February 26th, at 9:43 am, a deduction of R562.84 was made from my account. Similarly, on January 5th, 2024, at 07:15 am, a second deduction occurred, resulting in an excess payment of R465.44. To compound matters, mere minutes later at 07:42 am on the same day, an additional deduction of R494.87 was made without my consent or prior notification.


It is deeply concerning that these deductions have been made despite my explicit instruction to cease any further transactions until a thorough investigation is conducted. I reiterated this stance to your agent, emphasizing the need for clarity and resolution before any further action is taken.


Based on the aforementioned findings, it is evident that you owe me a total of R960.31. I expect this amount to be promptly returned to my account within 48 hours. Failure to comply will leave me with no choice but to escalate this matter and report it as *****ulent activity and theft on the amount and all the attempted counts.


Let me reiterate: I do not owe you anything beyond what is rightfully owed for services rendered. I implore you to cease any further attempts to deduct funds from my account. The continued unauthorized transactions are causing undue distress and must cease immediately. STOP DEBITTING MY ACCOUNT, STOP *****ING FROM MY ACCOUNT!!!!!!!!

As previously communicated, it is imperative to emphasize that the amount of R960.31 was not owed or authorized by me. I want to make it unequivocally clear that I do not mince my words in situations like these. If this issue is not promptly rectified and the excess amount returned to my account within 48 hours, I will have no choice but to report the missing money for theft and *****. Thank you.

Please read this email thoroughly. If the English is a bit challenging for you, please take your time to understand it. An amount of R 960.31 was deducted for services that were not provided. I request a refund of my money and demand that you cease harassing me. Any debit against my account will be considered theft and *****ulent activity. This is a warning.




Dear Rain!!!!!!
Upon receiving your invoice, it became evident that my concerns about the functionality of your ISPS were indeed valid, as the last activity was recorded on August 31st, 2023. Consequently, a balance of R511.94 appears to be due. However, upon closer examination, I discovered several unauthorized deductions that require urgent attention.


On February 26th, at 9:43 am, a deduction of R562.84 was made from my account. Similarly, on January 5th, 2024, at 07:15 am, a second deduction occurred, resulting in an excess payment of R465.44. To compound matters, mere minutes later at 07:42 am on the same day, an additional deduction of R494.87 was made without my consent or prior notification.


It is deeply concerning that these deductions have been made despite my explicit instruction to cease any further transactions until a thorough investigation is conducted. I reiterated this stance to your agent, emphasizing the need for clarity and resolution before any further action is taken.


Based on the aforementioned findings, it is evident that you owe me a total of R960.31. I expect this amount to be promptly returned to my account within 48 hours. Failure to comply will leave me with no choice but to escalate this matter and report it as *****ulent activity and theft on the amount and all the attempted counts.


Let me reiterate: I do not owe you anything beyond what is rightfully owed for services rendered. I implore you to cease any further attempts to deduct funds from my account. The continued unauthorized transactions are causing undue distress and must cease immediately. STOP DEBITTING MY ACCOUNT, STOP *****ING FROM MY ACCOUNT!!!!!!!!

Rain!!!!!!! I request that you cease wasting my time and escalate this matter to someone with strong comprehension skills within your company.As previously stated, I do not owe you any money. In fact, your company owes me R960.31. Please arrange payment of this amount without further delay.I expect this to be resolved immediately. Dear Rain!!!!!!
Upon receiving your invoice, it became evident that my concerns about the functionality of your ISPS were indeed valid, as the last activity was recorded on August 31st, 2023. Consequently, a balance of R511.94 appears to be due. However, upon closer examination, I discovered several unauthorized deductions that require urgent attention.


On February 26th, at 9:43 am, a deduction of R562.84 was made from my account. Similarly, on January 5th, 2024, at 07:15 am, a second deduction occurred, resulting in an excess payment of R465.44. To compound matters, mere minutes later at 07:42 am on the same day, an additional deduction of R494.87 was made without my consent or prior notification.


It is deeply concerning that these deductions have been made despite my explicit instruction to cease any further transactions until a thorough investigation is conducted. I reiterated this stance to your agent, emphasizing the need for clarity and resolution before any further action is taken.


Based on the aforementioned findings, it is evident that you owe me a total of R960.31. I expect this amount to be promptly returned to my account within 48 hours. Failure to comply will leave me with no choice but to escalate this matter and report it as *****ulent activity and theft on the amount and all the attempted counts.


Let me reiterate: I do not owe you anything beyond what is rightfully owed for services rendered. I implore you to cease any further attempts to deduct funds from my account. The continued unauthorized transactions are causing undue distress and must cease immediately. STOP DEBITTING MY ACCOUNT, STOP *****ING FROM MY ACCOUNT!!!!!!!!

Please stop sending me unsolicited SMS messages. Additionally, you owe me R960.31 for services that were not rendered. Kindly arrange for this refund at your earliest convenience.