Rain Mobile Network, don't give refunds, just ***** people's money

Rain Mobile stipulates that it works on a month-to-month basis, and that they require 1 months cancellation.

I have given my cancellation in August 2023, however Rain kept on charging me up until January 2024. They have refunded me for January 2024 (R739.00), however what about the other months? I can understand if they charged me for September 2023, however why should they charge me for October, November and December?

It costs money to call them all the time, and that's exactly what I have been doing. Each time I call in I am provided with a reference number and told that it is the billings department responsibility to process the refund, and that they would escalate the matter. You cannot speak to the billing department or a team leader/supervisor.

What's the use of being provided with reference numbers? Each time you phone in with the million reference numbers they've given you, they just give you the same hog wash, and, provide you with another reference number.

I wouldn't suggest anyone to use them, they are a company that does people down. When you want to use them as a service provider, they request that you make payment immediately, however when you want your refund they don't want to give it back to you. I am unemployed and every cent I have matters, yet I didn't default on payment not once.

They will read this review, and you will get an automated response, and that's where it stops!!!

I don't know what else to do, honestly