RAIN MOBILE NETWORK ****!!!!

The rain company didn't deduct on the 1st like they supposed to then I called on the 4th and they said ,y account was up to date,then on the 5th they sent me an sms saying my account is in arrears and i should pay in the link they provided. That is exactly what I did. law and behold they also went to deduct from my account on the 16th. The consultants are very rude when i call ***, 1st rude consultant i spoke to said they could see the payment of the 5th but couldn't see the one of the 16th and the 2nd one i spoke to today says they can't see the payment of the 5th and only see the one for the 16th.Consulatants are rude saying if i want it fixed i must provide proof of payment, I CALLED FOR THE LAST TIME TOO MANY THIS WEEK.THIS COMPANY IS A **** ,THEIR BILLING SYSTEM IS **** AND THEIR CONSULTANTS ARE ****TY RUDE AND THEIR ENTIRE SYSTEMS ARE A ****!!!!