Rain mobile lack of internet or support

I appreciate the reply however it is 8pm and the issue is still not resolved, are your technicians really working on the problem? Are they competent enough to actually solve the problem because it seems like they not. I was going to phone in for an update but whats the point im just going to be told another lie and false hope. Come end the month when its time to pay the monthly bill will there be compensation for the lack of service, because i think the level of service that has been received is not worth a single cent to be paid.

Thank you for the update. There is nothing wrong with the settings on the router, yesterday afternoon i went through to my sisters place where they also using rain internet and are in a different area to me and when i connected my router at her place there were no issues and had 5g connection. So the problem is not with my router or its settings the problem is on your guys side with your towers. I am not interested in the 4g network because it is slow and useless and you cant even send a whatsapp message. I am not the only person in the Lincoln Meade that has this exact problem. The whole time on my router device there is a red light and then a blue light i have had this router for about a year now and was working perfectly fine. I am not happy with the response from you guys and i am NOT paying you guys at the end of the month as a result of the lack of service

I have already carried out that step last night with no success as a red light appears on the router. There is nothing wrong with the router or its settings

I have moved the router around and habe rebooted the device and still only a blue light is showing which is the 4g network which is not what im looking for.