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Ken S

1 reviews | Active since Aug 2023

25 Mar 2026, 09:22

Rain Mobile Issues

Rain Mobile is actively de*****ing its clients. they are also sabotaging our service and my business over the last 4 months. they are in violation of contract with me as well as they refuse to replace a modem ordered 4 times in last 2 weeks. i spoke to to ladies there who cancelled the order afterwards. a free to use modem is included with the contract and refusal means violation of contract and Rain is actively sabotaging my service and business. i cant work online anymore and am losing money here. to think we pay Rain for internet but they instead try to destroy our business. they refuse to reply to mails, refuse to reply to esculations on whatsapp AI chats, which Rain has programmed to lie to us and delete messages as well. i have proof of this. the very same AI who ordered the modem the first time 8tth march told me 2 days later no order was done and didnt know about it until i showed it proof. couldnt answer why after that. the two ladies who i spoke to there sabotaged my business by refusing the order. Rain then sent a *****ulant courier company to me, the second consultant confirmed the courier was not on their system with phone numbers given in mail. that courier then **** to me in mail saying they couldnt get hold of me yet i spoke to 3 people there who could not confirm rain sent the order or get rain to confirm with me either. i then found out yesterday that no order was made at all. so who sent the courier? Rain also tried to ****** money out of me on the 11th with a threat sms saying if i dont pay account i would have limited internet yet my account was paid in full on 1st, nothing owed, confirmed by rain. this happened on the very day i spoke to the 1st lady about the modem and threatened Rain with legal charges and public exposure as this been going on for 4 months. Rain is now totally ignoring me. 4 times i complained yesterday in whatsapp and 4 times it was esculated and no email arrived as promised again. this goes on almost every day now for 4 monnths. so Rain is de*****ing its clients, violation of contract which is *****, charging full fare for this aweful service with no help or fix. they refused to fix a tower causing all of this in 7 months already. its deliberate sabotage of its clients. they have ladies working there who are deliberately hurting Rain's clients and sabotaging my business as well. i have proof of all my claims. i have now reported rain for *******ion to *******ion watch and will to OUTAA *******ion watch today and get hold of Afriforum to do the legal work as Patrice Motsepe is owner of Rain, one of the owners. how can he not know about this in his business? is He ******* too? Afriforum will find that out and take this further. i am tired of this nonsense. 11 years a loyal rain client and now they are destroying my business and i am paying rain for this... *****, ******ion, theft and sabotage is *******ion in my books. rain refuses to sort this or reimburse me the damages to my business and refuses to pay back the installmens, why should i pay for this or pay rain to destroy my business. i even sent them clients, so how dare they do this to me. i have lost business property over this as well as i have to sell things just to pay bills and buy food. i dont pay an internet company to not earn money and i cant do any remote work like this. its thousands lost every month. its time SA sees rain for what it truly is. a ***** and ******* and if a business if ******* then the owners are either that too or not aware of it but either way, they are responsible and must fix this problem... there is too much *******ion in SA and its sad to see a once great internet company go this way and down the toilet like this and all this for money. rain sees you as a bank account, not as human. they are no longer people orientated or service either. they are only greedy

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Replies (47)
Rain
Rain's reply25 Mar 2026, 10:03
Official
Hi Ken

Thank you for bringing this to our attention.  We’re looking into your enquiry and will reach out soon with an update.

Regards,
rain.
KS
Ken S's update25 Mar 2026, 10:13
Reviewer Update
oh please stop lying to me. its been 4 months of this. i am busy with your AI on 5th complaint in two days. promising me again its esculated and marked as urgent and yet again NO MODEM ordered and it promised me mails yesterday which no email has arrived again . just being ignored by rain over and over. even on facebook, they wont help there but i have plastered this all over there too. so i dont believe you here at all. you will again do nothing about this like you have done nothing about it in 4 months. instead you are destroying my business and i am paying you for this. it is not right and i am taking this legally further for prosecution
KS
Ken S's update25 Mar 2026, 11:34
Reviewer Update
thank you for contacting me about this and to resolve step one. modem replacement. remember my complaint is not just the modem, its the tower that a tech needs to go see, 7 months alarms at the avoca tower must be resolved. new modem wont help if tower faulty as i mentioned. we also need to sort reimbursments out of lossess incurred by rain over this. but lets start on the modem and tower. i did receive your email, thank you for honouring your word
KS
Ken S's update26 Mar 2026, 12:54
Reviewer Update
i sent you an email since i have not heard from you in 27 and half hours almost. i would have thought that be enough time to sort this and honour your word. i expect results now and a reply to the mail i sent. i also want my last 3 payments returned to me immediately as i still cant work due to this sabotage of Rain which is on going and i am losing money every day now. by weekend i have no food and no help either. i refuse to pay for Rain's sabotage and *******ion and demand my payments be returned to my account immediately. its needed. you caused this, you pay for it. not me. its not my fault rain sabotages peoples services and businesses. dont forget i can prove those two ladies there sabotaged me. 5 times a modem ordered now and still nothing since the 8th... i am not paying you for this month either on this. i have no funds due to no work due to RAIN! i will not pay for this. so get in touch and do it fast. your time is running out and i will hand this over for prosecution if no results are done immediately. i have had enough of this stress and worry every day on how to survive. i did not pay rain for this. i paid you to earn an income which i rely on and you took that away from me deliberately and i have proof of it. so get moving. tick tok
KS
Ken S's update26 Mar 2026, 14:07
Reviewer Update
ok an hour gone past and no responce from you. i guess Rain has ordered you to ignore me and silenced you as well? as i have said over and over, rain is deliberately ignoring me on this. deliberate sabotage. i did warn you over the phone not to ignore me and not hearing from you will be seriuos remember? so why am i being ignored on this now?
KS
Ken S's update26 Mar 2026, 14:26
Reviewer Update
where is that lady i spoke to yesterday, she made me a promise and she would come back to me, now a new person does? get that lady to phone me immediately!!!!!!!!!!!!! i also made a request for a specific modem, so you had better not send me what you feel like. i will refuse it and refuce cdc couriers as well if they to deliver it. they are a **** company who **** to me as well. i want to speak to that lady immediately. do you hear me!!!
KS
Ken S's update26 Mar 2026, 14:32
Reviewer Update
and where is this email you just said you would send me? another L I E ? if there is no confirm email from you on modem model and who couriers are, it will be refused. dont you dare send a courier here without my permission and knowledge of it... dont you DARE! i want to speak to that lady right now. do you hear me?
KS
Ken S's update26 Mar 2026, 14:44
Reviewer Update
i dont want an outdoor modem. there is no place for that here. i want a simple indoor modem. i also am not accepting 2 months of credit when this is going on for 4 months already since december 12. i demanded my money back which is right thing to do. why are you giving me a credit for the same **** service i will get in next two months? i refuse that. i want my money back for december, jan and feb immediately! i want that lady to phone me immediately. she made a promise and went back on her word. 3rd lady to sabotage like that at rain, i have proof of this. i want her to call me right now! and start replying for the public to see. or i will do it for you

Rain’s reply26 Mar 2026 at 14:34Hi Ken,

We tried to explain over the call the following information.

We no longer have legacy devices available. However, we have arranged for the delivery of a 101 outdoor device as a replacement.

Additionally, your account has been credited with a two-month discount following your communication with Ask Rain on 26 February.

We understand your frustration and appreciate your patience while we work to resolve this matter.
KS
Ken S's update26 Mar 2026, 14:46
Reviewer Update
your credit wont feed me right now and you are responsible for the financial loses again this month. so no i dont eat creadit. i use money for food. i want my payments back immediately. i refuse to pay for f r a u d, and deliberate s a botage of my business and refuse to be credited only to experience 2 more months of this. its been 4 months of PURE H E LL for me now. how dare you insult me like this. i think prosecution is better, do you?
KS
Ken S's update26 Mar 2026, 14:46
Reviewer Update
where is the promised email about the modem? did you L I E again
KS
Ken S's update26 Mar 2026, 14:49
Reviewer Update
who are the couriers? why am i not being informed again about this? i have repeatedly in whatsapp said no info is being mailed and now on here. where is this modem email with info? where is it???????????????
KS
Ken S's update26 Mar 2026, 14:52
Reviewer Update
not even a mail about the credit? why is rain insulting me like this? who do you think you are to treat us clients like this and expect us to be happy with this **** deal? just who do you think you are? i pad real money for this **** and i am being hugely insulted by rain and you. how dare you? i deserve better than this. rain is responsible for the lossess in my business due to deliberate sabotage. which part of this dont you accept? or is it just another, oh we dont care about or clients or what we do to them, just as long as they pay us for it? why am i paying rain do destroy my business exactly? you think i cant prove this? i already have proof
KS
Ken S's update26 Mar 2026, 15:16
Reviewer Update
i have sent a mail in reply to the lady i spoke to yesterday with my banking details on it and my other demands to be met with. failure by 10am is immediate release for prosecution. i am no longer playing this game with rain. this ends now. thanks for the insults too. at least i have proof of that now as well as to how rain treats its clients. you crossed a line you should never have. you should have dealt with this decently but this is not that, this is pure evil and pure insulting. you hurt your client badly and then instead of doing the right thing, you insult them instead and angered them again. this is all on you now. 10am is your deadline on this. you have one last chance to fix this the right way. no exceptions
KS
Ken S's update26 Mar 2026, 15:26
Reviewer Update
you are actively trying to force me to pay for rain's s.abotage and thats a mistake. dont you dare do this. the courts will see this... dont you dare
KS
Ken S's update26 Mar 2026, 16:03
Reviewer Update
where is my email confirming modem, you still have not sent it and i dont even know who is delivering it. where is this email you promisedover an hour ago?
KS
Ken S's update26 Mar 2026, 16:03
Reviewer Update
deliberately ignoring me again and still deliberately sabotaging my business. this is not going to end well for you
KS
Ken S's update26 Mar 2026, 16:39
Reviewer Update
still no email from you at all. i have been experiencing this since 8th march, no modem order confirm, no emails at all about it. again you are showing everyone that you dont care and cant even confirm an order via email so i know what it is and who is sending it. how dare you treat me like this almost entire month already. no help, no communication properly no nothing and i bet you just going to let this go like the whatsapp AI did and deleted messages and 2 ladies there who deliberately sabotaged me after i called them. now a third lady is doing the same, she went back on her word from yesterday. no email arrived about the modem as yet or any of my demands. again ignoring a client and frustrating the client again for no reason at all. a simple email takes a few seconds to type and send. not 30hrs later and still no email arrived. where is this email you promised today and the lady promised yesterday. why are you actively sabotaging me here. is this how rain truly is now?
KS
Ken S's update26 Mar 2026, 16:41
Reviewer Update
5 times i ordered a modem since 8th march and 5 times nothing. you said it was done today, then where is the proof of it. you failed again to send an email and that means nothing was done just like the other 4 times and every month since december 12 been ignored and **** to over and over... if what you said on the phone is true, then where is the email you **** about? i will not take your word on the phone about this, as far as i am concerned esp with recent sabotage by 2 ladies i spoke to on 11th and 14th, i will not trust a consultant there. all you do is lie and sabotage me. i have proof of this and no emails again from you is more proof rain is deliberately ignoring me and sabotaging me. you are only making this worse for yourself
KS
Ken S's update27 Mar 2026, 09:12
Reviewer Update
still no email modem confirm as promised. guess ignoring is better option for you. until confirm email comes thru, it means no order was done again. also no payment repaid back into my account. you have an hour left to do so or i am handing this over for prosecution. i will charge rain and its owners at the police in business and personal capacity. this ends today. no longer interested in delays, l.ies or your s.abotage, ******, ex.totrtion and ********ion. i will not pay for this and you have been doing this for 4 months now. you pay for it instead as you did this. i am not at fault in any of this. it was not my decision to do this to myself. it was yours. one hour is all you have left
KS
Ken S's update27 Mar 2026, 09:15
Reviewer Update
if you dont return my last 3 payments today it will be taken as forcing me to pay for your ****** and ********ion and thats *******ion too.. you have no right to charge me for what you did to me
Rain
Rain's reply27 Mar 2026, 09:54
Official
Hi Ken

Thank you for bringing this to our attention.  We’re looking into your enquiry and will reach out soon with an update.

Regards,
rain.
KS
Ken S's update27 Mar 2026, 10:06
Reviewer Update
Rain’s reply27 Mar 2026 at 09:54Hi Ken

Thank you for bringing this to our attention. We’re looking into your enquiry and will reach out soon with an update.

Regards,
rain.

this is 2 days now no mails about the modem. 2 consultants spoken two who went back on their word. still no emails arrived. no info given and still no repayment into my account which was supposed to be right now. i refuse to pay for rains sab.o.tauge and ********* either... this ends right now. i demand my last 3 payments transfered back to me immediately. you have my banking details in a mail i sent yesterday. i expect results right now... i am about to go to police and charge you and then submit this for prosecution. you had better get moving on this or face the law and total public humuliation and exposure. 4 media houses will be called with this story. tick tock i am finished with this delays and nonsense of yours and fully being ignored on this. 2 days no emails yet i was promised by two consultants there. they are deliberately hurting your reputation as well and deliberately s.a.bota.ging my service and business and you are in violation of agreement with me by refusing to replace this modem. 5 times i have ordered it. 5 times no order done.. i can prove all i am saying... fire those consultants as well. you dont need people like that working for you
KS
Ken S's update27 Mar 2026, 12:14
Reviewer Update
where is my email about the modem confirm? was the order cancelled again 5th time by rogue consultants there who are s.abo.taging my service and Rain as well. are you proud to have workers there deliberately doing this? where is my email and where is my payments returned since december? you are actively ignoring me again. more proof of THIS. every day i am being handed proof of how bad rain is and treating its clients and sabota.ging them.. when are you going to stop this nonsense and showing your true evil greedy colours to the world?
KS
Ken S's update27 Mar 2026, 13:38
Reviewer Update
you should go take a look at how disasterous your facebook page is starting to look over this. i am publicly calling rain out on this on every post there and telling people to avoid rain. i am also currently exposing rain on tiktok like on ENCA's page there. oooo i can see this going viral soon. still no email about the modem and my money back i see. cant even get the email right huh? let me go find more posts on tiktok to put this on so people notice. soon enough it will get the attention it deserves since rain is refusing to fix this. let see what the public does. i hope they all abandon rain like rain has me... oh and you did this to yourself, you are to blame for what happens now. you had plenty chances and plenty time to solve this and 20 days later, still no modem or email confirm. oh you didnt even mail me about this so called 2 month credit on 26th feb you mentioned ealier. why was i charged full fare on march 1 then if it was supposed to be a credit this month? more f r a u d comitted by rain and a lie told to me a month later. imagine a client not knowing about this until yesterday... very bad rain. you got h e l l coming
KS
Ken S's update27 Mar 2026, 13:42
Reviewer Update
you have seen that lady that is taking standard bank on over car ***** going viral in SA and how much damage she is doing to their reputation. its quite inspiring actually. now you know whats coming for you... if she can then so can i. you did this to yourself
KS
Ken S's update27 Mar 2026, 14:58
Reviewer Update
can you explain to me why my modem is sitting at the courier company and still no confirm email about the modem order and when delivered and by whom exactly. your whatsapp AI just confirmed the modem is with courier and not here and even the courier has not called as yet... whats the delay and why is rain blocking this exactly? another day of s a b o t a g e huh?
KS
Ken S's update27 Mar 2026, 17:08
Reviewer Update
wow so finally an email confirming modem order but guess what..... left out details about modem model and who the courier is. whatsapp AI told me more info than a consultant did. amazing indeed - sarcasm. since your consultant did half job, please pay this person half salary as again it doesnt help the client to not know who the courier is... or the modem model either... so thank you finally for the email but dissappointed it had no info in it and an AI had to give it to me due to a human being pathetic
KS
Ken S's update28 Mar 2026, 16:45
Reviewer Update
Rain’s reply26 Mar 2026 at 14:34Hi Ken,

We tried to explain over the call the following information.

We no longer have legacy devices available. However, we have arranged for the delivery of a 101 outdoor device as a replacement.

Additionally, your account has been credited with a two-month discount following your communication with Ask Rain on 26 February.

We understand your frustration and appreciate your patience while we work to resolve this matter.

where is the email confirmation of this so called credit you mentioned in this reply which is a month later and still no email confirm, why was i not informed about this on the 26th Feb already and why is there still no email confirm about this and which months its for exactly? i asked yesterday on here to provide the details and a few times commented on here and yet no reply as yet and no email confirms... when will you finally do the right thing and simply just mail the client, me, and let me know fully what is happening. why are you constantly ignoring me and deliberately not communicating with me which is part of this whole issue with rain. no communication with client... whats the problem here exactly with rain refusing to just do simple emails as asked for? what are you hiding here, is the lack of email confirm about this credit meant to mean its not going to happen and rain again going back on its word? please answer this and please send that confirm email and which months its for exactly. and it had better not be this month as that free 2 months credit as i been battling to get a modem replacement since the 8th. still not arrived as yet 20 days later and 5 times ordered. the confirm email did arrive but no details on which modem model it is nor who the courier is... why did you leave out those two important details. how are your clients supposed to know which courier it is if you dont tell them who to expect and how can you just send anyone to my door without me knowing about it? is this the way rain is constantly treating its clients, i know i am not the only one, many complain about rain all the time,, its just real sad that rain refuses to have integrity to it. you dont put your clients first at all now. you cant even send an email or when you do, its not even done right. why do you have such bad people working there, dont you vet them first? still waiting for answers and yet again like i always say in whatsapp, nothing will be done about it, no emails will come as rain does NOT care about its CLIENTS. this is the truth, if not so, then why are you treating me this way for 4 months already and march is the worst one of them all? how dare you, i did nothing to rain in almost 11 years loyalty to deserve this at all. i even sent you clients which i now regret knowing they are being treated this way too, yet all you do is hurt me over and over and i did nothing wrong but pay every month for your nonsense . its really about time rain goes back to a reputation with integrity based company instead of this c o r r u p t piece of s h i t company you have become. its truly aweful and you should be ashamed of yourself to work there. is it really worth the salary to degrade yourself like this?
KS
Ken S's update30 Mar 2026, 10:20
Reviewer Update
i am soo disgusted with Rain right now and its outright L I E S its been telling me. your whatsapp AI said the courier is Courier IT, have proof and today a consultant said is CCD Couriers... why be dishonest like this. why have you programmed your AI to Deliberately L I E to clients like that. i told you over and over that i am being L I E D to by not only the whatsapp AI which is programmed to do that but as well as 5 consultans there who did this to my face and i have just had a 6th consultant there how threw the phone done in my face as well about this after i told her rain is in violation of agreement. 22 days no modem arrived as yet, 5 times ordered and yet rain is still treating me like a dog and i did nothing wrong but order a modem on the 8th and still no modem arrived as yet.. the ccd courier has still not emailed or contacted me since modem there thursday last week... i had to call them myself after i found out who the true courier is.. why are you doing this to your clients? how are we the problem here. why is rain still S A B O T A G I N G me here. i dont deserve this at all. i did nothing wrong but order a modem on the 8th just to experience an entire month almost of a nightmare. it doesnt take this long to deliver a simple modem and you are in violation of contract with me still... refusing to give right info in mails or whatsapp. consultants cancelling things and no care given. no help, no info but just L I E S every day. where is your integrity, where is your honour, where is your honesty. you have proven me right with this entire thread of complaints on here... and everyone can see it. why have you set rain up for this failure and showing the world you are not trustworthy or reliable. you only see us as bank accounts and treat us badly as well on top of this. is this right?
KS
Ken S's update30 Mar 2026, 14:55
Reviewer Update
i see still no reply from you at all since the 27th.. you see south africa, do you see how rain treats its clients and how i am right with them totally ignoring me on things. can you now see for yourself the truth of my words and how bad rain actually is. do you think its right that a company treats their clients like this or do you think rain is right for its pure evil its committing right now? let this case be a warning to you all. rain did this to me, they will do it to you... you can be certain of that. my story tells you this but its also a warning, its best to avoid rain at all costs...
KS
Ken S's update30 Mar 2026, 15:03
Reviewer Update
remember this everyone in south africa. rain doesnt care about you, it only cares about your money. you are not important to them and never will be, just like they have done to me. its a pity rain has forgotten that without us, there is no rain at all. no workers there, no internet, nothing... if only everyone on rains network would leave them, then and only then would rain realize their biggest mistake is seeing people as bank accounts instead of the people who are keeping rain alive and well as a company. its such a pity rain resorted to this money based stance instead of reputation based. in the end, its only rain that will be the biggest loser in life, for one day, people will turn away from money based companies and return to reputation based companies and rain will never exist then either.... g r e e d and c o r r u p t i o n has no place in reputation based companies, this is why rain has turned out to be the way they are and you can clearly see it. its why they treat us like dogs and take our money and give no help or service for it either, cant even send simple emails confirming things or get a simple modem order right in almost an entire month, thats how bad its become at rain, they only interested in your money and thats a fact which i can prove. my story is the proof as well as the evidence i gathered over 4 months of this.. rain can not deny this at all but they will as they have no integrity left to be honest and do the right thing. its all gone now. its heart breaking to know i been with them 11 years, spent thousands on them and yet all i am is a dog to them who gets kicked every day and just a bank account for them. this is not right nor is it any way a company should treat anyone who pays them...
KS
Ken S's update31 Mar 2026, 08:35
Reviewer Update
Its come to my attention that you have gotten the modem swap order wrong again. I did not request an outdoor modem, I simply requested a modem replacement. Why you decided to go against this is beyond me. An outdoor modem is not acceptable here for two reasons. If it bombs out I have to climb on roof every day due to rains bad network here over 4 months of complaining so I know I will be on the roof mostly. Secondly we had a break in here two weeks ago so I cant have that modem ****** if outside. Its rather stupid to send something that will be ******. So for the 6th time since the 8th of MARCH I am not ordering the modem swap again. I simply cant believe in 23 days, rain simply cant even get a modem swap right. I don’t even know why I am getting another 5G simcard. I already have one so why do I need rica documents for a modem exactly? This has seriously gotten out of hand with Rain now. You are making stupid decisions and self moves without the client knowing and also against what the client asked for in the first place. You are also dragging your feet in this as 23 days is unacceptable for a simple modem swap. It was 3 days the last two times.. do you see how bad you are now? Now the courier will be here at 12pm tomorrow with the outdoor modem I did not ask for. So you must today get the right indoor modem to the courier before they arrive tomorrow. If not, he will be sent away with the wrong modem ordered. I will not accept it at all. You got the order wrong again, after many times I said no to an outdoor modem, look at your mails and whatsapp chats for proof. So get it right this time and I expect to hear from you TODAY about this. INDOOR MODEM ONLY. No simcard needed as I have one. I simply put it into new modem like I did the last two modems replaced. I hope this time rain listens to me and gets it right for a change. No more delays, no more stupidity and no more of this endless nonsense of rains. I have had enough of this now
KS
Ken S's update31 Mar 2026, 08:58
Reviewer Update
Rain’s reply31 Mar 2026 at 08:46HI Ken, it's not an indoor router, is a outdoor router that is connected to an extender similar to the one you already have.

the ZTE modem i have now is not an outdoor router, its an indoor router which sits on my desk. its much smaller than the 101 modem you currently give to people which is the one i am expecting but i have been told by rain consultant its not that 101 you advertise on the website its a diffferent outdoor modem which i dont want. i want a mormal modem with built in wifi that the 101 is. whats this extender you are talking about. i dont want an extender, i just want a simple 5G modem with built in wifi that sits on my desk. how hard is this to compute for you?
KS
Ken S's update31 Mar 2026, 11:15
Reviewer Update
p.s you just L I E D to me any everyone on here watching this. rain confirmed its an indoor 101 modem coming tomorrow yet you said its an outdoor one. you L I E D.. you should be ashamed of yourself. you cause a serious scene at rain and couriers today over this, everyone going back and forth trying to find out the truth of this. and its confirmed... YOU L I E D... shame on you and i am glad you being exposed for this. you just damaged rain's reputation and should be fired for this
KS
Ken S's update31 Mar 2026, 15:59
Reviewer Update
ok some news and a confirm by a rain employee... its just been confirmed after another L I E told to me by the whatsapp bot named Leila, she L I E D about the 11 modem not having a network port at the back, so i contacted rain and spoke to a lady there who confirmed it DOES have a network port at the back to connect to desktop towers or pcs. she also confirmed that Rain is aware of these L I E S and specifically mentioned Leila doing it, she does billing in whatsapp.. she said that many have complained about Leila and the L I E S coming out of this AI and been going on for a while. what i cant understand is why has Rain done nothing about this when they are fully aware of it for some time now, why no reprogramming of this AI to be honest, why did Rain allow this dishonesty in the first place and still allowing it. i have also found Sam, the network AI bot to L I E as well as i have proof of that too. i was told they dont L I E by a few consultants who ended up L Y I N G to me, go figure, dishonest AI and dishonest Consultants and a dishonest AI company who programmed it. with knowing this now and with knowing that Rain is aware of this for some time now, it can be said that Rain deliberately had the AI programmed this way and especially that Rain has not fixed this or done anything about it. i been saying this for 4 months now and still nothing was done about it. plenty time to do something but again nothing. it tells you that Rain is dishonest and deliberately made its AI dishonest as well. if not then why is it still like this? why to the people working there L I E to us clients and why does the AI as well. its all by design... its shameful and now you all know the truth about Rain and what they are hiding...
KS
Ken S's update31 Mar 2026, 16:00
Reviewer Update
apologies its the 101 Modem i am referring to
KS
Ken S's update06 Apr 2026, 08:54
Reviewer Update
Rain’s reply06 Apr 2026 at 08:26Hi Ken,

Thank you for your response.

Please note that the ZTE outdoor device is no longer available as part of our current product offering. The service has since been standardised to the updated 101 outdoor setup, which includes an outdoor unit paired with an indoor WiFi solution.

We apologise for any confusion caused by the previous information provided.To resolve this, we will proceed with arranging a swap to the current 101 outdoor device, ensuring your service is aligned with the latest available equipment.

Kindly note that the delivery and installation will not be handled by CCD, but by our in-house delivery team, who will contact you directly to arrange a suitable time.

well the modem 101 arrived last wednesday, i had to wait a day for the activation and then all H E L L broke loose. the modem kept restarting, freezing and then shows no 5G on it, white QR support code, but there is internet, then it shows 5G and no internet with almost full signal strength. on the first day of use i only had 12hrs of internet before the modem bombed out for 12hrs from 8pm to 8am. we had to factory reset the modem the first time online it came, not sure why as one doesnt factory reset a modem out of the box. also parts are missing, no wall mounting, no network cables (i gave them all back so was horrified that new one didnt come with), so wifi cable or stickers. i was told stickers is for new clients. nice to see you treat them better than an 11 year client who is going thru H E L L for the 5th month in a row. i have requested my old modem back or a replacement for this one you sent. i cant believe rain would send me a defective or someone elses second hand modem thats clearly broken as replacement which made this whole thing worse!!! you were supposed to fix this, not make it worse than what i had. the rain consultant i spoke to friday agreed that something is wrong as new modems dont need factory reset once out of box and first time switched on, he also pointed out that they are not supposed to restart themselves unless remote from rain but wasnt the case. he agreed that freezing is not normal and rebooting modem 5 to 10 times a day is not right. so he has requested old modem back or a replacement. how long that will take i dont know. 24 days i waited for this and 7 times ordered and only to have this now? rain you are clearly and deliberately S A B O T A G I N G me here, how can you send a broken modem missing parts, not even a manual to me and think thats ok? after what i have been thru and financial losses here due to YOU, how can you do this to me exactly? what you did is show me and the world, how bad you are and that i am right about you. if you truly wanted this sorted it would have been on the 8th march... we almost a month later and now its worse. so thank you for that!!!!!!!
KS
Ken S's update06 Apr 2026, 09:03
Reviewer Update
to think that all of this is caused by a faulty tower you refuse to go fix for 8 months now. 5 months been telling you to go fix the tower and if you had, none of this would be happening. no modem swap, no loss of internet, no loss of business and income, nothing. you should have listened to your client who is an IT guy but instead you didnt and you cause severe issues for me and my business and you still not making it right. refusal to reimburse me 3 months installments since december 12. you caused this and yet you refuse to do the right thing. you are responsible for all losses.. sure you gave 2 months credit, but the first month was for the worst month of internet i have had, march, and now the second month is bad due to the modem replacement. so what am i exactly getting to enjoy out of these credits? nothing... i would rather have my money back thanks and i did send bank account details in mail. so get moving, i should not have to pay for those months of your S A B O T A G E.. you just made things worse and i am seriously not happy. this has to end and soon please. we cant go on like this! you need to make this right and you need to do it now.. you caused this nightmare for me for 5th month now. you fix it and do the right thing as well
KS
Ken S's update08 Apr 2026, 08:29
Reviewer Update
The modem is constantly crashing. My internet is constantly going away. It says no 5G but then ihave internet. Then it says 5G and almost full signal and no internet. The speeds are aweful as well. Mostly 1.5Mbps which is not the 3Mbps I am supposed to get. Yesterday multiple reboots yielded same speeds of 8Mbps, 800Kbps that is… this is unacceptable. This modem is a serious problem and I cant understand why a replacement is taking so long. It was ordered last Friday with a consultant… yet nothing been done. You sent a bad broken modem as replacement making this worse and nothing been done about it. Where is the courier you mentioned delivering. No hear from them or from you about this either after you said its being replaced. How long is this going to take, another 24 days? You are in violation of agreement with me by sending me this broken modem as replacement for a good one that wasn’t the problem. The tower still is the issue and you sent a broken modem ontop of this making it worse. I expect a new modem this week. Do not fail me on this, you already in serious trouble here… get moving I expect results. You are in serious violation of contract with me and you made it worse. So get moving. I expect to hear from you today about this

KS
Ken S's update08 Apr 2026, 08:52
Reviewer Update
this modem has just crashed again. second time in a row within a few mins... 4th time rebooting it today within an hour already... do you call this fair or right. this is what you did, you sent a broken modem to me and now i have constant C R A P !!!!! i need a new modem asap. i cant run my business like this and its your fault... get moving you are hurting my business again this month and i am at almost 0 tolerance of this now... do you want me to go legal on you? i suggest you get moving with this. the damages to my business are becoming excessive and you will pay for it!!!!!!!!!!!!!
KS
Ken S's update09 Apr 2026, 12:14
Reviewer Update
where is my modem exactly. you not replying on here either and i was sent an email on monday saying the courier is CCD and will be coming. its thursday now and i am still waiting for it and being fully ignored in emails i have sent every day? so where is my modem? its been a week of this nightmare ontop of 4 months of it. its worse now. crashing all the time, rebooting itself all the time. i have to reboot up to 10x a day now. this is worse than what i had with the ZTE modem. when are you replacing this broken modem you sent me last week Wednesday? how can it take this long to replace a modem. like 24 days wait again? have you no shame in deliberately hurting your clients like this, have you no integrity to you? where is your ethics and morals exactly? so when is this replacement modem coming exactly? end of the month perhaps? by then you would already be in court due to serious VIOLATION of contract with me. you are meant to provide a working modem with my installments i pay, not sending me a broken modem and say deal with it. i refuse!!! you are at fault here, still cant believe rain would send a broken modem to me after 24 days nightmare you caused!!! only for this ****.... get moving! i expect an answer today!!!
KS
Ken S's update10 Apr 2026, 16:29
Reviewer Update
again L I E D to by rain, again no modem replacement delivered today as promised. no follow up call as promised. again 8th consultant to throw the phone down on me mid sentence trying to explain to him to get hold of the guy who phoned me this morning telling me today my modem is coming. over 32 days waiting for this modem issue to be resolved. instead rain sent me a broken modem last week wednesday and friday a guy there promised a new one, properly this time. a week later no modem. i am constantly being L I E D to by rain. rain is constantly and deliberately S A B O T A G I N G my business for 5th month in a row now. you all can see this is pure E V I L and pure deliberate. its like someone there has a chip on their shoulder and is refusing to fix this and to the right thing. that person who is blocking this should be F I R E D immediately... it does not take this long, over a month to get a modem to someone. it does not take 5 months to send a tech to a tower to fix it. everyone i have spoken to about this agrees, even rain's consultants agree, something is very wrong here.... and i now have even more solid proof of this... so i am handing rain over for prosecution and you can explain yourself to a judge and i am suing for all financial loses and emtional and mental health damages... i warned you enough and gave you plenty chances to do the right thing. you refused... your problem now
KS
Ken S's update10 Apr 2026, 16:35
Reviewer Update
i had to sell my office pc this week just to buy food. last month my personal laptop just to buy food. you are responsible for this, you are responsible for not being able to work online or remote work. thousands lost every month for 5 months and yet you know about it and still refuse to do anything about this... you are responsible for all financial and property loses weather you like to hear this or not. it is so. you cant provide decent internet in months nor even a proper modem in over 30 days and instead deliberately sent me a defective modem thats probably second hand too which explains the factory reset twice on the first start of modem the consultant said i must do... you are responsible for this and to think this is how you treat your clients. totaly D E S T R O Y I N G their businesses just for R589 per month. is that the best you can do to us? hurt us? its D I S G U S T I N G... and today i get a message, my installment going up May 1st... you can even provide a modem or fix this issue in 5 months but you can charge more for your deliberate S A B O T A G E? how dare you. how dare you send this message today yet you refuse to replace the modem as promised.. how very dare you!!!
KS
Ken S's update11 Apr 2026, 10:25
Reviewer Update
i am officially handing Rain over for Prosecution on Monday... i am also going public via the media houses next week.. your game is over now and its time to pay the price for what you did...
KS
Ken S's update20 Apr 2026, 10:36
Reviewer Update
11 days and still waiting for the delivery guy to drop off the modem... 20 days since i reported it. last month it took 24 days to deliver a modem, only to discover its defective and broken, crashes and restarts itself constantly which was reported. so 20 days later, no modem delivered and this after 11 days waiting since the 10th which 3 consultants constantly assured me the 10th was delivery day... nothing happened and no one came since and no one from Rain has called. i phoned today again to ask whats going on... as you can see people... Rain is refusing once again to replace a broken modem they sent to replace a healthy one and all this over a tower that Rain refuses to go fix. the root cause of this since 12th December... if only rain had fixed that tower in Avoca, none of this would have happened. instead Rain is in violation of contract now for 44 days. and they are refusing to replace the broken modem they deliberately sent.. can you see now how rain treats its clients? can you see now that all i have said is true? if it were not so, then why is rain deliberately doing this? the evidence is piling up on rain now... imagine that, a company you now have to pay R620 per month to have internet is deliberately destroying your business.... cant deny it either, the proof is there, its all written above with solid proof of this in emails, whatsapp messages etc... its a pity Rain decided to rather destroy our businesses rather than give the service we pay for.. and they cant deny it, i can prove this. just 44 days of no decent modem is telling you this... why the refusal, why the constant L I E S from consultants to my face over the phone. those 3 conultants who i spoke to L I E D to me that friday 10th April by assuring me it was coming that day, then no one called after and it was just left alone like i didnt exist or cared about enough to do the right thing. you see rain sees us as bank accounts, not as people, this is why we no longer get decent service or respect from consultants. all rain does is deflect, L I E and S A B O T A G E... thats all i am experiencing now with this. 11 years loyal client just to be treated like this. thousands spent on Rain over the years just for this? its totally unbelievable that a once great and ranked NR1 internet provider is now just a C O R R U P T company who is no longer service or people orientated, just see us as bank accounts and we must accept this. i wont, will you? even you lot employed by rain, would you accept this for your money paid every month? doubtful, doubtful anyone would pay for this... so why must i? i wont pay Rain any money for this at all... they not getting a cent out of me until this is fully sorted but then Rain wont do anything but suspend my service over their C O R R U P T I O N they are giving now as a service. for thats all rain is now... its a shame
KS
Ken S's update20 Apr 2026, 15:56
Reviewer Update
6 hours have passed since i phoned rain about this and consultant said i would be called... not a word from rain, not even multiple emails sent has been rep**** to... no one watching hellopeter bothered to call either... just goes to show how rain is deliberately ignoring their client and perpetuating the problem deliberately... its fine, its in public eye now and all that rain is doing is making my case stronger against it... its fine :))
KS
Ken S's update22 Apr 2026, 08:34
Reviewer Update
Rain’s reply06 Apr 2026 at 08:26Hi Ken,

Thank you for your response.

Please note that the ZTE outdoor device is no longer available as part of our current product offering. The service has since been standardised to the updated 101 outdoor setup, which includes an outdoor unit paired with an indoor WiFi solution.

We apologise for any confusion caused by the previous information provided.To resolve this, we will proceed with arranging a swap to the current 101 outdoor device, ensuring your service is aligned with the latest available equipment.

Kindly note that the delivery and installation will not be handled by CCD, but by our in-house delivery team, who will contact you directly to arrange a suitable time.

you wrote this on the 6th april, an appointment was made for the 10th for deliver, i have it in my emails, no one pitched and since no one has called to arrange a new date, its now the 22nd. Rain has let me suffer with a broken modem for 22 days now.. you refuse to replace the broken modem you sent me on the 1st... your consultants confirmed on the 10th it was coming, 3 of them confirmed this yet no one pitched and since consultants are dismissive and are not helping with this.. why has rain done this? why did you not honour your word and appointment and then refuse to make another and send the modem? why have i not been contacted as yet about this 12 days later? where is the modem you said in that 6th april responce? why are you doing this to my service, why are you deliberately doing this? 24 days last month waited for a modem only to be given a broken one and now 22 days after this still no modem replace. why has rain allowed a client to use a defective modem like this for this long and yet said would be replaced? why am i paying money for a broken modem and service exactly? have you no integrity to you? are you happy to give clients broken modems and let them have bad service and charge them full fare for this? all deliberately? are you happy to do that to your clients? i am not the only one, tiktok is full of videos of people saying this very thing i am.. so when is rain going to fix this issue finally? does this really have to go on like this?