KS
Ken S

1 reviews | Active since Aug 2023

22 Apr 2026, 08:36

Rain Mobile doing its clients in

Ken S’s reply 22 Apr 2026 at 08:34 Rain’s reply 06 Apr 2026 at 08:26 Hi Ken,

Thank you for your response.

Please note that the ZTE outdoor device is no longer available as part of our current product offering. The service has since been standardised to the updated 101 outdoor setup, which includes an outdoor unit paired with an indoor WiFi solution.

We apologise for any confusion caused by the previous information provided. To resolve this, we will proceed with arranging a swap to the current 101 outdoor device, ensuring your service is aligned with the latest available equipment.

Kindly note that the delivery and installation will not be handled by CCD, but by our in-house delivery team, who will contact you directly to arrange a suitable time.

you wrote this on the 6th april, an appointment was made for the 10th for deliver, i have it in my emails, no one pitched and since no one has called to arrange a new date, its now the 22nd. Rain has let me suffer with a broken modem for 22 days now.. you refuse to replace the broken modem you sent me on the 1st... your consultants confirmed on the 10th it was coming, 3 of them confirmed this yet no one pitched and since consultants are dismissive and are not helping with this.. why has rain done this? why did you not honour your word and appointment and then refuse to make another and send the modem? why have i not been contacted as yet about this 12 days later? where is the modem you said in that 6th april responce? why are you doing this to my service, why are you deliberately doing this? 24 days last month waited for a modem only to be given a broken one and now 22 days after this still no modem replace. why has rain allowed a client to use a defective modem like this for this long and yet said would be replaced? why am i paying money for a broken modem and service exactly? have you no integrity to you? are you happy to give clients broken modems and let them have bad service and charge them full fare for this? all deliberately? are you happy to do that to your clients? i am not the only one, tiktok is full of videos of people saying this very thing i am.. so when is rain going to fix this issue finally? does this really have to go on like this?

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Replies (23)
Rain
Rain's reply22 Apr 2026, 10:40
Official
Hi Ken,
We sincerely apologize that your experience hasn’t been up to standard.Our team is addressing this urgently.
Kind regards,rain.
KS
Ken S's update22 Apr 2026, 10:48
Reviewer Update
Rain’s reply22 Apr 2026 at 10:40Hi Ken,
We sincerely apologize that your experience hasn’t been up to standard.Our team is addressing this urgently.
Kind regards,rain.

its an indoor 101 modem to replaced with an indoor 101 modem. not this outdoor one that was mentioned. the consultant did correct this and it was not delivered on the 10th at all... an outdoor modem can not be installed here. it was denied by the people i llive with to put a modem on their roof and thats not what i asked for either. only an indoor 101 modem like i have now is accepted and was agreed to via consultants.. so make sure you get this right. you can not install an outdoor one on the roof here. its not my house and i dont have a say in this... so make sure this is correct this time and make sure this is resolved asap! ohh and make sure that the box comes with all the parts inside this time... you left out many things the last time, not even a network cable or wall mounting was provided. make sure this is a brand new modem and not someone else's second hand one that had issues in it. to factory reset the modem twice on the 2nd April proved that it was a second hand one.. you only reset a modem if you are clearing someone else's details out of it to put new clients info into it. i am an IT guy so i know this to be true... i will not accept another faulty or broken modem or factory resetting it when it arrives... make sure this time all is the way its supposed to be. please end this 46 day nightmare of an experience already!!!
KS
Ken S's update22 Apr 2026, 12:21
Reviewer Update
Rain’s reply22 Apr 2026 at 12:17Hi Ken.

Kindly note that we tried calling you; however, we were not able to reach you.Please provide us with an alternative contact number or a convenient time for us to call.

the reason you cant get hold of me is due to my phone being on wifi on the 5G faulty defective modem you sent me so i dont get calls or can make them either. i didnt even get a notify or sms saying you tried to call. now you can see how serious this is. i cant even call out or get calls on this properly. it depends on if the G5 is working at the time or not.. not my fault, your fault for sending a broken modem to me. you have my number, continue to try. best i can say. its not my fault this is happening, i did tell many consultants this who also said they cant get hold of me. its due to your broken technology that you deliberately sent to me 22 days ago.. so keep trying, best you can do
KS
Ken S's update22 Apr 2026, 14:23
Reviewer Update
please send me an email with all relavent info in it as i am yet to get a call from you. i am sitting here not knowing whats going on again today.. so if you cant get hold of me due to your broken 5G modem, then just send an email. i dont even know who to call there as you didnt say either. please dont just leave this due to you not getting in touch via a phone call. its truly not my fault you sent this broken modem and my phone number is with rain as voIP number, so that means if internet is bad, you cant call or get calls. imagine how much business i am losing over this daily now... so please just send an email with a number i can call you on or how to get hold of you directly. thank you
KS
Ken S's update22 Apr 2026, 14:43
Reviewer Update
Rain’s reply22 Apr 2026 at 14:37Hi Ken.

We have escalated your query to the relevant department, and they will be in contact with you to arrange a suitable time for the requested device swap.Should you have any more questions, please let us know.Add your reply

and how exactly are they going to get hold of me if you cant? how are they going to phone me exactly? it might be best to give me a number i can call to make this arrangement. i cant be told in email oh this day at this time without consulting me first if i am available.. tell me, why was this modem not delivered on the 10th as arranged before and why has no one called me since to say sorry we didnt come but we will this day or that day? why was it just left alone for 12 days further after the failed delivery. why was i not called that friday 10th to say they not coming? why did rain decide to just ignore its client after letting them down and perpetuating this further? you see i need answers and rain is refusing to give them.. you treated your client like a dog here and you expect this dog to be happy about it? i need answers please. who decided i was not getting that modem on the 10th and who decided to not deliver it after this and not let the client know? i need that person to be fired over this. they not only hurt me and my business, they hurt Rain's reputation as well. you should not be employing people like that...
KS
Ken S's update22 Apr 2026, 14:46
Reviewer Update
do remember. 3 consultants i phoned that friday 10th assured me it was going to be here that day... so why did it not happen and who decided this ? and why was it not delivered as they promised and were adamant about? none of this makes sense unless you see it from its deliberate that rain is refusing to fix this issue. 46 days of this now.. you cant say it is not so. it does not take this long to do the right thing or to deliver a fully working brand new modem...
KS
Ken S's update22 Apr 2026, 15:51
Reviewer Update
Rain’s reply22 Apr 2026 at 15:40Kindly be advised that there is no direct contact number for the technician who will arrange your device swap.
We will call you using your primary contact number unless an alternative is provided.

Humble apologies for the delay, our team is prioritising your query so we may get your device delivered asap.

that doesnt explain why the guy didnt deliver it on the 10th that 2 consultants said was happening and it also doesnt explain why no one came after or even called or emailed as to why they didnt come and when they would be. it was simply shelved and let go of and i do know it was deliberate as well. no pitch up on the 10th plus 12 days no email or phone call as to why or whats going on even when i enquired. i spoke to a guy monday who did exactly what you did today. forwarded it as urgent to department, yet no one even bothered to call me since. i had to come lay another complaint here just to get your attention again. my emails went ignored again. so yeah its deliberate this happened. can not be denied either for if rain really wanted that modem delivered, it would have been done on the 10th. i guarantee you we shall be chatting about this all over again in a few days time when again nothing will happen... i dont trust rain due to the way it treats its clients and also cost its client massive financial losses, and that again this month... i know for a fact, due to how long this is going on for (5 months already) that nothing will come from this and rain will continue to deliberately hurt my business.. its all you have done in last 5 months with these massive financial losses and i even had to sell property to by food. as it is i have to go to bed hungry today as i am out of funds and no help. no income at the moment due to rain and is delibrerate S A B O T A G E. you cant deny this at all as 46 days just to get the modem right is evidence of this. also no one has gone to fix the tower in avoca since 12th december when this all started. i have lost 3.5k per month since and rain really doesnt care, all rain cares about is the money i must pay them for this S A B O T A G E... i can prove that too. rain has refused to reimburse me the money for those months as well. i should not be paying for this at all. as it is i have to starve again today... so yeah thanks for that as well. nice to see a company i pay money to only hurts my business to the point where its no longer earning money which is why i got internet with you in the first place, 11 years ago, just to have my business destroyed and now i face starvation. now you know the impact you have done to your client through this all. thank you for that and thank you for treating me like a dog of a bank account for you. for thats all i am and ever will be
KS
Ken S's update22 Apr 2026, 15:54
Reviewer Update
and yes i am heart broken over this too. i was loyal and i even sent you clients. you were not loyal and only hurt my business in exchange.. this is the truth and it cant be denied either. i have the proof
KS
Ken S's update23 Apr 2026, 12:44
Reviewer Update
no one has called yet or emailed about this modem again, 24 hours later... why is rain dragging its feet with this. how can this take so long. how is it that no one is even calling me. you said this was market urgent... so where is that urgency exactly? you call delay or not phone urgent? if rain really wanted this solved it would have been on the 10th but up until today no one there will tell me why it wasnt delivered or when it will be.. NO ONE WILL TELL ME what is going on... i know someone there is deliberately doing this and therefore is not only S A B O T A G I N G my service and business, they are doing it to RAIN as well. i am going to order a full forensic investiagion into rain soon and when i do, everyone involved in this will be charged and sent to jail for deliberately casing financial collapse in my business. i will find out who is behind this and who else is helping them. its as clear as day that someone there is blocking this... if not, then how does it take 20 days from 3rd when i called about the modem being broken for first time to replace it. why did no one pitch on the 10th and up until today NO ONE will tell me why or when it will be. all i am met with is silence. so yeah someone is blocking this and that person(s) will be put in JAIL! i am going to prosecute everyone involved with this.. i am tired of this now and tired of this financial collapse rain is causing to the point where i dont even have food or any way of earning money due to this... you have committed ***** on my account, you are forcing me to pay for this nonsense as well and ontop of this you are in violation of contract and you have someone there deliberately blocking this.. RAIN is going to have to pay the price for what its workers are doing to it and its clients deliberately... its game over soon, i suggest you get that modem here asap! and G O D help RAIN if you send another broken defective one.. you have been warned. i will no longer be playing this game of rains. its time to fix this issue once and for all and fire those responsible for this as well.
KS
Ken S's update23 Apr 2026, 14:47
Reviewer Update
thats exactly what was said by 3 consultants on friday 10th and no one pitched. in fact the third consultant i phoned that day was around this time and she assured me it was coming and no one pitched. i bet no one will come today either.... i had 2 missed calls from rain, which i know was you. there have been no other rain calls to me at all... i know they will not pitch today either... i am going to tell you this later today and tomorrow again, watch this space... i dont trust rain, nor you! its not my fault the consultants there only L I E to me every chance they get, so i know it wont happen today as this is exactly what was said that friday 10th april... so yeah lets see then but i already know in my heart its not going to happen and my heart is always right on these things. its called intuition. oh i was also told it would be activated instantly so i dont have to wait... yeah right like thats going to happen as well...
KS
Ken S's update23 Apr 2026, 14:48
Reviewer Update
Rain’s reply23 Apr 2026 at 13:13Hi Ken.

Kindly note that I attempted to contact you but was unable to reach you.

Please be advised that our team will be in touch with you throughout the day to arrange delivery, as your package is scheduled for delivery today.
Thanks,
rain.

for public records to show, my response was to this message.. i hate this reply in private, the public needs to see your replies too, so they can see the L I E S being told
KS
Ken S's update23 Apr 2026, 16:46
Reviewer Update
Rain’s reply23 Apr 2026 at 16:42Hi Ken.

Please be advised that our team has attempted to contact you regarding the delivery but was unable to reach you.

Kindly provide an alternative contact number or a convenient time for us to call so we can proceed with the delivery arrangements.
Thanks,
rain.

please be advised that only two phone calls came through today from YOU personally. no one else has called or even emailed me on this and my phone is with me all the time. also be advised that i am going to JAIL everyone who is conspiring to destroy my business and you L I E D to me on this public platform as well. if they callled i would get an sms saying missed call from rain. it did not happen, no one called and no one came today and was never coming.... you are L Y I N G to me. and you are going to be summond to court about this and if found guilty. i will put you in JAIL
KS
Ken S's update23 Apr 2026, 16:47
Reviewer Update
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Ken Seagreen
stay away from rain South Africa they are actively destroying my business and its deliberate. i have serious complaints on hello peter as well about how they are deliberately Sabotaging my service and business. its been 45 days and they still cant replace a broken modem they sent me deliberately as this has been going on for 5 months already. so instead of sending me a genuine modem, they sent me a second hand broken one on 1 april, 24 days after it was ordered 7 times as someone at rain South Africa cancelled it over and over. i complained on the 3rd april about the broken modem and up until today its not been replaced yet delivery date was 10th april and no one there has called me to arrange a new date or tell me why it wasnt delivered. they said today its coming and yet nothing, no calls and no emails either.. rain South Africa is committing *****, sabotage, ******ion and forcing me to pay for this as well. they refuse to fix this as a whole and even refuse to go fix a tower thats the cause of all of this. they ignore me totally and i cant work online anymore and my business is facing financial collapse at the moment due to it. 5 months no online remote work allowed because of this... so stay away from them, they will make you pay their installment per month to destroy your business.. i am going public on the *******ion and sabotage of Rain soon enough and i am going to take them on legally as well and have those responsible for this jailed...
KS
Ken S's update23 Apr 2026, 16:47
Reviewer Update
i am going to take you OUT!
KS
Ken S's update24 Apr 2026, 08:50
Reviewer Update
i keep getting messages on my phone saying you cant get hold of me... i did answer but no one spoke on the other end. i am sitting right next to the 5G modem which is online right now and yet you cant get hold of me on a voIP number that belongs to rain and uses internet to work... tell me whats wrong with this picture? if you cant see there is something seriously wrong here then i dont know what else to tell you...
KS
Ken S's update24 Apr 2026, 11:11
Reviewer Update
ok modem delivered. took an hour but is working. no issues so far but i hold my breath on that one as i dont trust rain at all. signal seems good and speed test showed decent normal speeds i should get. i will monitor this. .. next up, next fight, money repaid for 3 months, 1 jan, 1 feb and 1 march to be repaid to me as this been going on for 5 months and i refuse to have paid for this nonsense. then we must talk about the financial losses over 5 months. its thousands lost and i had to sell property to survive, one office pc this month and last month my laptop... i wouldnt have had to sell these if my service was good and i could do remote work. i wouldnt have lost 5 months worth of remote work either if you had listened to me. you also took 46 days to deliver modems and in that time i lost property. you are responsible for all losses and you need to figure out how to settle this with me. you also need to send a tech team to that avoca tower to make sure its working right with no alarms, minor or major on it. this is a 4 part complaint, 1st part sorted. 2nd part is tower to be fixed. 3rd part is repay of installments, no credit thank you, solid funds back in my account. 4th part, fix the financial losses you incurred and property losses. remember i have proof of all. so get moving on this, i expect results asap! if not, i guess we go the legal route to recover lossess and it will cost you more than this now and emotional and mental health issues costs will arrise as well. do not ignore this as you know i am not playing around here and will take this further. you damaged my business and your reputation. time to fix both.. i expect a reply to this as well and info on all issues raised...
KS
Ken S's update24 Apr 2026, 16:18
Reviewer Update
i see no replies from you on this... you have until monday to contact me with arrangements to reimburse me my installments as mentioned and the financial losses and property losses you incurred by this over last 5 months. i can prove all i am saying and if you dont do the right thing and settle this with me and restore your reputation as a whole in doing so, i will simply hand you over for prosecution... i will not be ignored on this, i will not accept credits either as i didnt get much use of that which rain did give last two months. thank goodness you are not charging me for this month or last or it would have been much worse for Rain. so come monday if no one has contacted me, and we both know no one will due to G R E E D of rain and refusal to do the right thing, you couldnt get a modem right in 46 days either so i know you wont bother here and will ignore me again but only this time i will hand it over for prosecution and charge the owners of Rain in the process and everyone connected to this deliberate S A B O T A G E of my service, proven, and financial collapse of my business which people in Rain deliberately did, i can prove it, those people, all of them will end up in jail over this. so its in your best interests to settle this with me now before its gets much worse for Rain and the public gets to fully know about it. it will destroy your reputation in a heartbeat and you will lose clients and new clients over this esp when i go public about this. it will go viral and you dont need that. so settle with me, do the right thing, fix what you did to my business and hence fix your reputation before its too late for you. you should know by now, i wont give this up and i will fight you on this until you do the right thing. its not my fault this happened, i did nothing wrong but pay up every month for this financial collapse you did to my business. you did not listen to me in december when i spoke and now 5 months later its far worse. if you had listened, none of this would have happened. i would not have lost income or property over this at all but you decided you know better and now you have serious problems comming. you have one chance left to fix this. monday i will hand this over. i will not stop until this is properly sorted out, its the right thing to do. no client should ever have experienced losses like this due to a company that doesnt care about its clients and doesnt deliver what it promised at all. if a business does that to their client, they are responsible and must fix that. my business is reputation based and i can tell you all my clients know this and use me due to it, they know if i make a mistake or say undercharge even and i realise this, i take the hit. not the client. if the clients equip gets ****** whilst with me, my business replaces it. this is what true reputation and service is all about. i cant say that Rain is the same, its definitely not... you dont value your clients, you dont value reputation, ethics or morals at all. you only value peoples bank accounts. and that is the problem. when you put money first, people last, you always end up having problems. i am grateful my business does NOT have these issues at all. so you are going to do the right thing, either self or via the courts and it will be worse if we go the latter route... much worse. you decide. i expect a reply!
KS
Ken S's update29 Apr 2026, 10:26
Reviewer Update
Rain’s reply29 Apr 2026 at 09:29Hi Ken.

We understand your concern and frustration regarding your recent experience, and we want to assure you that we are continuously working to improve our service for all our customers.Please be advised that your payment made in March was refunded. Additionally, a credit has been app**** to your account for the inconvenience caused.
Should you require any further assistance please let us know.

Thanks,
rain.

firstly this has been going on since December 12th with a faulty avoca tower you still refuse to go fix... so the problem still is perpetuating as the service is still the bad same as it was when i had ZTE modem, you send a defective broken second hand modem that took 24 days to get to me and then another 23 days to get this new modem to me last friday... explain how it took you 47 days just to sort a modem out only to find out its the tower afterall that you refused to fix in december and still refuse to fix. my demand of payments coming back to me are for 1 Jan (decembers bill), 1 Feb (jans bill) and 1 march( febs bill) that you charged me for your S A B O T A G E of my service and business. then you just L I E D to me, march money was not refunded as no money was paid into my account at all, i can prove that. you only gave me a credit for march and april and in those two months i didnt get much use of it due to modem delivery failures and severely bad internet connection and you deliberately sent me a broken second hand modem with parts missing as well. it took nearly whole of march to get that broken modem to me and almost whole of april to replace it. i am also still being harrased by a courier company that still says its has a modem for me which i dont even know about. rain itself came here last friday to deliver it. so i dont even know why CCD couriers are h a r r a s s i n g me over this. so stop L Y I N G in public about the march bill being refunded, it was not and no money was paid back into my account for this. you only gave 2 months credit which i couldnt really enjoy or use due to bad modems and replacements taking whole months to do... this has been going on for 5 months now and you only gave me 2 months credit. i want the 3 months i paid money for to be reimbursed as i refuse to pay for this S A B O T A G E on my service and business which lead to thousands lost and no remote work was able to be done for 5 months. i still cant do remote work due to internet often not here and having to reboot this modem often daily due to a faulty tower! which you still refuse to go fix. so stop L Y I N G to me, my bank account does not show a refund to it for March. i want all payments from the time of this starting 12th december up until you gave the credit. thats 3 months installments of which one you charged me half price which was on 1 march.. so its R589 times 2 and R294.50 that must be paid directly into my account. failure to do this is forcing me to pay for your S A B O T A G E on my service and account and hence hurt my business badly financially to the point of financial collapse. i refuse to pay for that. you caused this and you must fix this. do the right thing. you also have to think about the losses incurred in my business for if you fixed that tower in december, none of this would be happening now, i wouldnt even had to give up a good modem that was never the issue for this inferior 101 modem. ZTE is a better brand! it turns out it was never the modem which i had swapped to try fix this issue myself since rain was refusing to do anything about it. i got ignored often. L I E D to by 10 consultants, L I E D to by you now also about march refunded, it was NOT! your AI in whatsapp L I E S to people as well and a consultant at rain confirmed rain knows about Leila and Sam doing it. yet you dont even fix it and being aware of it and allowing it is F R A U D... you have deliberately hurt your client of 11 years and for no reason at all. all you had to do was go fix the tower, yet you still refuse. remember i can prove all of this and i will take this legally further. you hurt my business to the point of financial collapse and all this for a few installments and bad service you refused to fix... 47 days just to get the modem right only to see its the TOWER after all thats the issue as i keep repeating but get ignored about.. how dare you L I E to me about refund of march and in public about this. have you no shame? so get hold of me in emails and ask for my banking details and get those payments back to me. this will show you are serious about fixing this issue you caused in the first place and that you value your long existing clients. you will be telling the world you dont care about us if you dont do the right thing. then consider a settlement offer for the financial losses of 3.5k per month over 5 months and i lost a laptop and office pc i had to sell just to pay bills and buy food due to no remote work allowed on your network due to bad speeds and faulty tower. system unstable so i cant do the work as connection and internet dissappears all day every day. i still wake up to no internet in the mornings. this never happened before i got this inferior 101 modem compared to the ZTE. perhaps you should send that modem back to me, it was way better than what i have now... so go speak to who you must and get this solved asap, get my installments back to me and show that you care and are willing to do the right thing. you caused this and hurt your client and i know it was deliberate as its clearly seen on how long modems took, consultants L Y I N G to me and someone there kept cancelling the modem order. it took 7 orders to get it finally and that modem was broken and second hand, confirmed! then another 23 days to get a new working one which isnt helping at all. the speeds are the same, the service is terrible and i still cant work online, i did not have this issue with the ZTE. you need to go fix that faulty Avoca tower in durban north as well. your AI did say, i have proof, without that tower being fixed, it will only keep causing the issues.. and it is so... to be fair. i will give you till friday to figure this out and repay me whats due to me... its the right thing to do. i never damaged your business to the point where you are facing financial collapse but i will go public on this and you will damage your own reputation and then your business financially as people will abandon you as you did me... you cant deny any of this as i have proof and i will go legal about this as well. just do the right thing and save your self and business from a very rough time ahead
KS
Ken S's update04 May 2026, 11:47
Reviewer Update
ok so i see you have not rep**** to my previous statement here. . ok shows and says a lot. however my service is not right. i am constantly restarting this modem more than 5 times a day. my internet is constantly going away for a few mins at a time and often i reboot to get internet again and then have to reboot right after, like twice. my download speeds are half and less than what it used to be as well and oddly enough my upload speeds are higher than download speeds. over this last week i have had endless issues like this. i wake up every day to no internet at all. this was not like this before. i have to now switch off the modem at night and on in morning just to have internet and often have to reboot it right after as well. today the internet dissappeared right on a business call, thanks for that.. there is something seriously wrong here, i know you have not gone to fix the avoca tower as yet. it is the problem causing this as there is no change since the zte modem on speeds, in fact it is worse now! how can an upload speed be 16MBPS and download speed between 8 and 15MBPS exactly? my account says 30Mbps download and 1Mbps upload yet as you can see this is not the case. i think someone there is either throttling my speeds or done something, they did it before and also again on the 47 days to replace a modem, it was deliberate so i dont know now if its still being done. either its the tower, or your computers are being rigged for bad service to me or you sent another broken modem... which is it this time? however this is unacceptable and i still cant do remote work due to this, 6th month financial losses due to RAIN and this issue not being resolved and you also refusing to repay me the losses as well. this is nonsense and i am seriously tired of all of this. i am currently looking around for other internet options as i cant allow you to destroy my business any further. you have done enough damage as it is and i refuse to pay another cent to RAIN for any of this. no money will be paid again until this is resolved in FULL. i hope that is understood. all my demands will be met, repayment, tower fixed and line speeds sorted back to what it was and properly this time. i am also going to hand this over for legal prosecution this week if this is not resolved. i have been patient and given you more than enough time to do the right thing. if not, i go fully public, i charge RAIN over this and begin legal prosecutions. i will also mention that others are experiencing this as i have seen videos of it on tiktok. how does a class action lawsuit by all of us affected by RAINS C O R R U P T I O N sound? its not going to end well for RAIN. so get moving, this ends now. no more of this nonsense of yours. no more S A B O T A G E or F R A U D or anything like this and you WILL STOP HURTING MY BUSINESS AND LIFE like this immediately.. i have had enough of this ****. 11 years loyal to you for this? i DONT THINK SO
KS
Ken S's update04 May 2026, 15:05
Reviewer Update
i just logged a complaint on whatsapp and your AI decided it was going to cancel my service instead. this without my permission and without even asking for that. i simply put a complaint on and the AI decided to do its own thing. well AI is programmed by humans so it means you have still got a broken AI chatting to clients in whatsapp and is actively trying to cancel the service. it then tried to cover its tracks up with apologies. it did say it owns the confusion. there was no confusion, i never once asked for that at all. i just wanted the internet to stop cutting out every few mins and get the avoca tower fixed which is causing all of this for the 6th month. so this means your AI is programmed to L I E to us and sabotage us as well. i have screen grabbed the convo for prosecution purposes. this is pure nonsense and it sent me codes to give to it before it would chats with me. never done that before and i am purely insulted it would do that and then try to cancel my service right after without a word from me about that. i guess it got the word, complaint wrong and thought it was cancel? is this how bad rain has gotten now? cant get the AI right, cant fix a tower, cant provide decent speeds, cant repay a client you hurt, cant anything. all now thats left are insults from AI, consultants who L I E and rain perpetuating S A B O T A G E on my service and business. is this all you are good for now? and we must pay money for this? you had better get this sorted fast, your time is running out.....
KS
Ken S's update08 May 2026, 11:16
Reviewer Update
i have had 5 failures on internet today. it seems every 5 to 10 mins my internet dies and comes back about 5 mins later. we discussed this a few days ago and nothing was done about it. i told you nothing would and you didnt believe me. rain is actively sabotaging my service again this month, 6th month in a row. refusal to go fix the tower, refusal to give proper internet i have had for about 11 years until 6 months ago. now my speeds are ****, my internet keeps dying and this inferior modem compared to the ZTE is suspected of being a dud again. since you wont go fix the tower i cant tell if its the tower or the modem yet my heart says its the tower as its the only thing rain has not done as yet, go look at the tower but its being refused. i am also being refused on 3 month's installments to be returned, 1 jan, 1 feb and 1 march as i refuse to pay for this deliberate sabotage of my service which has crippled my business and caused financiall losses as well as business property losses as well. this is the 3rd month i am demanding my installments back and rain is refusing that. its giving me credits without telling me about it and during the months of credit i have seriously bad internet on top of it. this tells me rain is deliberately giving me bad internet here and sabotaging my service and business again this month. i have repeatedly refused these credits and demanded hard cash i paid to be paid back but rain keeps giving credits and then bad internet on top of this. i have now had enough of this. i feel rain is deliberately doing this to force me off its network after 11 years loyalty. rain cant handle that it deliberately destroyed my business and caused financial collapse and since i have spoken up about it, rain has been attacking me over and over on this. so hence i feel they are trying to force me off their network like this. its ******* as well to do that to a business rain hurt deliberately. it shows no ethics or integrity to rain either. i demand my installments back and the financial losses and propterty losses. once these are paid into my account, i will leave rain on my own. without this, rain will now be handed over for prosecution. i have been saying this over and over but ignored and yet i have been lenient and given rain plenty chances to do the right thing, but in the end, rain is refusing to fix the tower, refusing proper internet to me, refusing to pay my money and losses back which they caused. i have had enough of this now. so i am going to take this further on monday. rain has until then to sort this whole thing out. i have reached the end of my patience on this and this ends now. esculate this to whoever needs to see it. its very serious and i am going to call afriform on monday to handle the case for me against rain if rain has not met my demands by then. i want to leave rain and will do so once this is settled. if not, we go to courts and rain will pay a heavy price for that and reputational damage when the story goes mainstream media... enough is enough of this. final warning. no need to reply. just esculate this so rain knows, its game over now. time to do the right thing or else face the consequences of rains sabotage of my business. again this month i have no income coming in now and i will NOT BE PAYING a single CENT to rain again until this matter is FULLY resolved. i hope this is understood
KS
Ken S's update14 May 2026, 16:44
Reviewer Update
YOUR WHATSAPP B ai B JUST BLOCKED ME ON THERE AFTER I CAUGHT IT OUT ON L y i n g TO ME... RAIN MUST BE SOO PROUD TO DO THAT TO ITS CLIENT. AND I HAVE PROOF OF IT. SOON THE ENTIRE COUNTRY IS GOING TO KNOW ABOUT WHATS REALLY GOING ON IN RAIN...
KS
Ken S's update14 May 2026, 16:50
Reviewer Update
you have deliberately programmed your AI to L IE to clients and when it gets caught out you have deliberately programmed it to block the client. i hope you are proud of yourself