RAIN MOBILE - definitely not Sunshine!

I purchased two RAIN sim cards in May 2019.

On the RAIN "dashboard" I selected one sim card to have R250 spend on and the other sim R0 spend (which I thought it was).

At the end of June 2019 I received my first communication (account) from RAIN, stating that I have used over R10,000 of data on the second sim card!

No data usage warning, email, sms or any communication was sent during the month. When I asked them how I can avoid this from happening they said that I should check on their dashboard, there is no other way.

As I obviously can't afford to pay for this, I asked if I can suspend the sim cards and pay this amount off.

The response I received was NO. Can I pay via EFT - again NO. Any other way of paying if I don't have a bank card - NO.

The emails I've been sending to them is returned with abrupt, non-responsive messages which are un-accommodating and uncompassionate.

I canceled Afrihost as I was made to believe RAIN is more affordable and hassle.

I am still hoping for someone from RAIN to advise me on how I can pay this bill off.