Rain Mobile coverage and support is terrible, buyers stay away

Rain Mobile has by far the worst customer experience I have encountered across any industry or country. I say this because of a number of reasons, but primarily - you can only contact them by a contact form on their site, and they rarely respond, don't respond with insight/knowledge of your request, never phone you despite agreeing to and close tickets before they're resolved.

To date, I have raised more than 6 tickets and not had a satisfactory response. I am currently waiting on a refund, but I don't know if that's happening as it wasn't confirmed or denied, my ticket was just closed.

Major issues I have and which should worry any potential future clients:

1) Their Rica process failed initially as they said my proof of residence was incorrect. It took 3-5 days of mailing them for them to agree it was correct and process it.

2) The sim card was activated and their coverage map shows perfect coverage for our area, but we never got connected. We would drive around town and occasionally it would show as connected but then never work and quickly disconnect. Their network and network coverage map simply isn't fit for purpose.

3) I would query this trying to get help and the best they could do was ask me to reset all my devices, which was insane. I did this and it didn't work.

4) They said they would call me to help, but despite agreeing a time, they never called. They never acknowledged this ticket again and simply ignored me.

5) I have been trying to cancel and get a refund as more than 1 month later the service still doesn't work. I received an email to ask me to confirm if I wanted to cancel and I asked about the refund, but my point was never responded to or confirmed. I simply got asked again if I want to cancel. I believe I have cancelled (no response) but I don't know if it's the case and I don't know the state of my refund.

Warning to everyone - Rain Mobile is not worth the effort.