Rain Mobile – Breach of Contract, No Service Provided, Yet Still Billing Me ********ly

Dear Rain Management and Hello Peter readers,

I am writing this formal complaint out of sheer frustration and disappointment.

I was a loyal Rain Mobile customer who always paid my account on time. However, in February 2025, Rain completely failed to provide me with any service — there was no signal, and despite multiple calls to Rain’s support centre and attempts to resolve the issue, no assistance was provided. As a result, I had no choice but to lawfully cancel my Rain service and personally return the router to your Bonaero Park branch.

Despite my full compliance and the fact that Rain breached the service agreement by failing to deliver a working service, Rain continues to ********ly bill me R609 for February — a month during which NO service was rendered.

I hereby publicly reject this ******** billing in the strongest possible terms.

Rain's conduct constitutes:

A breach of contract under South African Common Law.

A violation of the Consumer Protection Act 68 of 2008, specifically:

Section 19(2) – Right to timely performance;

Section 22 – Right to fair and transparent terms;

Section 54(1)(b) – Right to quality service and remedies for failure.

A violation of the Electronic Communications and Transactions Act 25 of 2002, Section 44 (Consumer's right to cancel an agreement).

Furthermore, during February, due to Rain’s complete service failure, I was forced to spend over R1200 on alternative data to maintain my work obligations — a direct financial loss caused by Rain’s negligence.

Rain ignored all my service requests, and now, adding insult to injury, they demand payment for a service they utterly failed to provide.

I have escalated this matter and sent formal legal notices to Rain’s management. If no immediate resolution is forthcoming, I will proceed with lodging formal complaints with:

The National Consumer Commission,

The Independent Communications Authority of South Africa (ICASA),

And I will actively encourage other affected customers to join a potential class-action lawsuit.

To the public reading this: If you are considering Rain, I strongly advise you to carefully reconsider — just check the number of complaints on Hello Peter and elsewhere. Rain’s shocking service and disregard for customers’ rights speak for itself.

I trust Rain will finally act with the seriousness this matter demands.