Rain Mobile - Absolute Madness

Rain has to be the most disorganised service provider I have every come across, for the last 2 months I upgraded to the premium service, worst mistake I ever made I had nothing but speed problems, it was blamed on covid, yet when there were problems with the 5g service it was sorted out in the blink of an eyelid. I informed rain on the 21st April that i was downgrading I got reply that from the 1st June I would be downgraded, received an email to say that would be charged " great news - your unlimited off-peak data has been activated. For the month of June, you'll be charged a pro rata amount of R241.67. Thereafter, from July you'll be charged R250.00 per month." today I got the shock of my life when I was still charged for the premium peak period, absolute madness