CM
Christopher M
1 reviews | Active since Feb 2015
25 Feb 2021, 09:47
**** RAIN MOBILE
If 0 stars was an option I would rate it as that. rain mobile is the absolute worst ever ISP. customer service is non-existent!!! no option at all to speak to anybody from this company except for sales staff. I need to be able to voice my dissatisfaction but they give me literally no option of doing that! sold me 5G that hardly ever works. how is it possible to have over 100mb/s on the speed test and yet every time I start up an online game it forever disconnects? the only thing this *** network is good for is lies. and Icasa does nothing about them either which is why they robbing people blindly. yes, selling me a service that doesn't work the way you advertise it is ******* you MF's
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
25 Feb 2021, 09:53Good morning Christopher.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
Rain's reply25 Feb 2021, 09:53
Official
Good morning Christopher.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
CM
Christopher M's updateReviewer Update
25 Feb 2021, 10:06are you trying to mock me Mosa?
I don't accept the apology because I know it's not humble nor sincere. if your company WAS sincere it would not take forever to respond to a "ticket" and still end up telling me to restart the device. what good is the service if I have to keep restarting this damn device? is it acceptable to restart the device more than 20+ times a day? or do you recommend i just keep it off indefinitely?
or maybe I should opt for the outdoor package as your website suggests right? I should fork out more money only to receive the same **** service right?
why is it so hard for someone at your company to pick up the phone and call your customers? why do you run away from your duty as a service provider?
I don't accept the apology because I know it's not humble nor sincere. if your company WAS sincere it would not take forever to respond to a "ticket" and still end up telling me to restart the device. what good is the service if I have to keep restarting this damn device? is it acceptable to restart the device more than 20+ times a day? or do you recommend i just keep it off indefinitely?
or maybe I should opt for the outdoor package as your website suggests right? I should fork out more money only to receive the same **** service right?
why is it so hard for someone at your company to pick up the phone and call your customers? why do you run away from your duty as a service provider?
CM
Christopher M's update25 Feb 2021, 10:06
Reviewer Update
are you trying to mock me Mosa?
I don't accept the apology because I know it's not humble nor sincere. if your company WAS sincere it would not take forever to respond to a "ticket" and still end up telling me to restart the device. what good is the service if I have to keep restarting this damn device? is it acceptable to restart the device more than 20+ times a day? or do you recommend i just keep it off indefinitely?
or maybe I should opt for the outdoor package as your website suggests right? I should fork out more money only to receive the same **** service right?
why is it so hard for someone at your company to pick up the phone and call your customers? why do you run away from your duty as a service provider?
I don't accept the apology because I know it's not humble nor sincere. if your company WAS sincere it would not take forever to respond to a "ticket" and still end up telling me to restart the device. what good is the service if I have to keep restarting this damn device? is it acceptable to restart the device more than 20+ times a day? or do you recommend i just keep it off indefinitely?
or maybe I should opt for the outdoor package as your website suggests right? I should fork out more money only to receive the same **** service right?
why is it so hard for someone at your company to pick up the phone and call your customers? why do you run away from your duty as a service provider?
CM
Christopher M's updateReviewer Update
04 Mar 2021, 16:26just an update to you Mosi
So I've received a "ticket" for assistance on 25/02/2021 (***) which to date has still not been attended to and neither have I received any correspondence from Rain mobile in this regard to date.
By my count the 24 hours in which Rain mobile said you would get back to me has long since passed.
So first you take away the ability to chat to a consultant via the Rain mobile website. whilst that may not be ideal, at least there was someone you could chat to about your problem even though the responses were mostly a repetition of useless steps.
Then you introduce, as Rain mobile, a stupid system of emailing your clients as a means to simply run away from your responsibility towards your clients.
You (Rain mobile) cannot keep adding new customers if you cannot even properly assist and service the one's you already have on your book. Your service seems very much based on telling people to restart their routers as if that is some sort of magic spell to make up for the *** reception and internet speeds you actually provide (even on days with not so much as a cloud in the sky)
Perhaps think of changing the brand name Restart Mobile. at least that would make sense every time you tell your customers to restart their devices. S
So I've received a "ticket" for assistance on 25/02/2021 (***) which to date has still not been attended to and neither have I received any correspondence from Rain mobile in this regard to date.
By my count the 24 hours in which Rain mobile said you would get back to me has long since passed.
So first you take away the ability to chat to a consultant via the Rain mobile website. whilst that may not be ideal, at least there was someone you could chat to about your problem even though the responses were mostly a repetition of useless steps.
Then you introduce, as Rain mobile, a stupid system of emailing your clients as a means to simply run away from your responsibility towards your clients.
You (Rain mobile) cannot keep adding new customers if you cannot even properly assist and service the one's you already have on your book. Your service seems very much based on telling people to restart their routers as if that is some sort of magic spell to make up for the *** reception and internet speeds you actually provide (even on days with not so much as a cloud in the sky)
Perhaps think of changing the brand name Restart Mobile. at least that would make sense every time you tell your customers to restart their devices. S
CM
Christopher M's update04 Mar 2021, 16:26
Reviewer Update
just an update to you Mosi
So I've received a "ticket" for assistance on 25/02/2021 (***) which to date has still not been attended to and neither have I received any correspondence from Rain mobile in this regard to date.
By my count the 24 hours in which Rain mobile said you would get back to me has long since passed.
So first you take away the ability to chat to a consultant via the Rain mobile website. whilst that may not be ideal, at least there was someone you could chat to about your problem even though the responses were mostly a repetition of useless steps.
Then you introduce, as Rain mobile, a stupid system of emailing your clients as a means to simply run away from your responsibility towards your clients.
You (Rain mobile) cannot keep adding new customers if you cannot even properly assist and service the one's you already have on your book. Your service seems very much based on telling people to restart their routers as if that is some sort of magic spell to make up for the *** reception and internet speeds you actually provide (even on days with not so much as a cloud in the sky)
Perhaps think of changing the brand name Restart Mobile. at least that would make sense every time you tell your customers to restart their devices. S
So I've received a "ticket" for assistance on 25/02/2021 (***) which to date has still not been attended to and neither have I received any correspondence from Rain mobile in this regard to date.
By my count the 24 hours in which Rain mobile said you would get back to me has long since passed.
So first you take away the ability to chat to a consultant via the Rain mobile website. whilst that may not be ideal, at least there was someone you could chat to about your problem even though the responses were mostly a repetition of useless steps.
Then you introduce, as Rain mobile, a stupid system of emailing your clients as a means to simply run away from your responsibility towards your clients.
You (Rain mobile) cannot keep adding new customers if you cannot even properly assist and service the one's you already have on your book. Your service seems very much based on telling people to restart their routers as if that is some sort of magic spell to make up for the *** reception and internet speeds you actually provide (even on days with not so much as a cloud in the sky)
Perhaps think of changing the brand name Restart Mobile. at least that would make sense every time you tell your customers to restart their devices. S