Rain mislead customers

Item: Rain
Rating: 1
Author: Thato M

I don't understand why would rain hire people who keep giving us false information. Firstly I ordered our rain package then rain delivered late. Gave us a month's free subscription for the inconvenience. Initial first installment is on the 1st July but they keep trying to deduct from my account.Spoke to two consultants and they both promised to resolve it and update their accounts department not to deduct AGAIN Rain is a ****. Don't sign up with them.

Helpful (0)

Replies (2)

Rain's replyOfficial

10 Jun 2023, 08:47

Hi Thato M,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain.

Rain's reply10 Jun 2023, 08:47

Official

Hi Thato M,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain.

Thato M's updateReviewer Update

10 Jun 2023, 09:13

we are sorry for the delay

Hey Diapeng,

We apologise for the delay in delivering your 5G router and the inconvenience it caused you.

Our courier partner, CCD, will be in touch shortly to schedule an appointment. We will be crediting you your first month full service for the inconvenience caused.

Thanks for your patience and understanding.

Thanks,
rain

Thato M's update10 Jun 2023, 09:13

Reviewer Update