Rain misinformation. Be careful

Rain is not the same company it used to be. I loved Rain back in 2020, but now I experience frequent issues. The speeds fluctuate, and the billing process lacks transparency.

Recently, my payment was moved to a different package without clear communication. After speaking with the call center team today, the agent acknowledged that I was misinformed.

Previously, my payment date was the 25th of every month. I requested to change it to the 1st and paid my bill on January 25th. An agent confirmed over the phone that my next bill would be due on March 1st. However, despite this confirmation, I was billed again on February 1st.

After today’s interaction with their call center agents, I’ve had enough. I will be looking into other internet service providers.