JN
Jeanie N

1 reviews | Active since Sept 2017

10 Nov 2020, 11:01

Rain Mis Advertising unlimited data , when there is no network

I bought a Rain data card 4 g unlimited data for a month . The network only work for 24 hours , the rest of the time it could not connect . Asked the consultant to get someone from their management to call me and they refused . I checked with other owners in the complex about Rain and most of them confirmed it a problem . It is really miss advertising stating unlimited data when the network is a problem . Even more concerning if you cannot get to their management, who clearly are aware of this and refuse to talk to their customers.

The network kept dropping , spoke to numerous front line staff

0
Replies (2)
Rain
Rain's reply10 Nov 2020, 12:10
Official
Hi Jeanie

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline
JN
Jeanie N's update10 Nov 2020, 12:50
Reviewer Update
I have spoken to at least 8 agents , who couldn’t help , therefore I asked for the matter to be accelerated to your management