BH
Brian H

1 reviews | Active since Jun 2016

11 Mar 2024, 11:28

Rain ****ming old customers

Rain has still not been able to send invoices or statements regarding the outstanding amount they claimed exists. I would really like to understand how you hand someone over for collection without notification of an outstanding amount, invoices or statements or a letter of final demand which should be signed by the recipient. How can someone be expected to pay when no invoices or statements are provided. What kind of **** are you guys trying to pull.

0
Replies (5)
Rain
Rain's reply11 Mar 2024, 11:42
Official
Hi Brian H.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.
rain.
Rain
Rain's reply11 Mar 2024, 11:46
Official
HI

Thank you for contacting rain please can you provide us with the email address and contact number linked to the rain account so that we can assist you further

Thank you,
Rain
BH
Brian H's update11 Mar 2024, 12:48
Reviewer Update
I suggest you contact me directly to resolve this since you don't bother answering the phone when I contact your office.
BH
Brian H's update11 Mar 2024, 14:13
Reviewer Update
I still want a detailed explanation as to why the account was not cancelled even though you came to collect the device. I also want a letter from the collection company clearing the record. And most of all, I want an explanation as to why you believe you have the right to bully people by not following the correct processes.
BH
Brian H's update12 Mar 2024, 06:19
Reviewer Update
Considering we're married in community of property when you threaten to hand her over you threaten me. Since your company didn't bother to follow the letter of the law I have tried very hard to get the necessary information from you to make payment. I will take this further to the necessary ombudsman.