Rain ****mers

Hi, the linked email address is ***

Hi, I need proof of this, the account was cancelled and it was not used. How did we get to R1108,50 and why did you guys keep quiet for almost 2years before communicating? Why did you guys not cancel the package the minute I sent a cancellation request and asked you guys to collect your router? Why have you not made contact until almost 2years? What is the R1108,50 for? Why am I paying for something that I cancelled long time ago? Someone is not doing their job and now I must pay for it? Your Negligence is affecting customers. Somebody get back to me with real answers…

Good day,

We haven’t received anything since our last communication. This is urgent for me because of the sensitivity it carries. We are talking about money you guys seems to be taking things lightly…

Hi,

Kindly note that the email hasn’t come through on both emails…

Hi,
Apologies, the invoice was only sent to one email address, however on your previous response you stated that the monies owed is R1108,50 and the invoice received says R14708.THIS IS VERY DISAPPOINTING ONCE AGAIN GUYS. Another thing is that your invoice dates shows That they are from January to February 2023, which is not true because we got our fibre January 2022. Also another thing is that your statement has no breakdown of your charges, For February it just shows invoice R739. RAIN YOU CANNOT WANT TO BULLY US AND MAKE MONEY WITH INNOCENT CLIENTS. It has been a year and 6months of waiting for you guys to come and collect your router. If the monies invoiced are for your router, kindly note that we have the router and we are awaiting you to come get it and we would like to charge you guys and invoice of R1478 for Storage and for the worst nightmares we went through of calling and following up on your collection dates and for all the time we have missed work or left work early so you can come and collect the router and you never pitched. We used airtime to contact Rain, sending emails and nothing was done on your side only to send a bill of almost R1500 when you feel like it just because your stuff never followed up and done their job when they needed to? THIS IS UNFAIR AND UNACCEPTABLE. Please fix this mess.
I thank you in advance.

RAIN,

THE ONLY EMAIL RECEIVED WENT TO MY HUSBAND WITH AN INVOICE OF R1478 WHICH DOES NOT CORRESPOND WITH WHAT YOUR AGENT SPOKE ABOUT WHICH WAS R1108,50. FOLLOW UP AND RESOLVE THIS UNSETTLING MATTERS…I BELIEVE RAIN IS A BIG COMPANY AND DOES NOT WANT A BAD NAME OVER YOUR NEGLIGENCE.

Rain,

The email you sent me with an invoice shows R1478. And for me I would like to know that after cancellation, when payments of outstanding amounts were made, who asked you to reconnect the router back on and charge the reconnection fee because, the communication was that the services must be cancelled and the outstanding payments will be settled? Every-time a payment was made according to the information received, rain will reconnect and charge a reconnection fee. How did you then think the account will be settled if you were still charging reconnection fees when we pay instead of keeping the account closed as you received communication to close/cancel it. This is ****ming all together. Who must now pay reconnection fees RAIN???

Rain,

You do know you have unfriendly website/app and agents, the cancellation was done on the app and I even called ***. You guys must have a fulfilment team that can pull my call and listen to it to prove that I cancelled your services. What i find disturbing is that you kept quiet for almost two years to hit me with a bill now,very ***** and sneaky services. When I received a strange call end of may 2024 mind due the cancellation was done end January 2022, I mentioned to your agent that I am still waiting for Rain to come and collect their Router and I was asked for my new address and we arranged everything and nobody came to this day… PLEASE COME TAKE YOUR ROUTER AND CLEAR MY NAME AS I DONT OWE YOU ANYTHING… RAIN YOUR POOR SERVICE IS GETTING ON MY NERVES. PLEASE CONSIDER TRAINING YOUR STUFF PROPERLY BECAUSE IT IS PEOPLE’S NAMES AND CREDIT SCORES YOU ARE PLAYING WITH. YOU CAN CHECK MY ACCOUNT WHEN IT WAS IN USE, YOUR SERVICES WERE ALWAYS PAID ON TIME AND I DID NOT HAVE ISSUES OR ANYTHING REGARDING PAYMENTS UNTIL I CANCELLED, NOW YOU WANT TO MAKE MONEY WITH SOMEONE WHO WAS NEVER AS A CLIENT.

Rain,

You do know you have unfriendly website/app and agents, the cancellation was done on the app and I even called **********. You guys must have a fulfilment team that can pull my call and listen to it to prove that I cancelled your services. What i find disturbing is that you kept quiet for almost two years to hit me with a bill now,very ***** and sneaky services. When I received a strange call end of may 2024 mind due the cancellation was done end January 2022, I mentioned to your agent that I am still waiting for Rain to come and collect their Router and I was asked for my new address and we arranged everything and nobody came to this day… PLEASE COME TAKE YOUR ROUTER AND CLEAR MY NAME AS I DONT OWE YOU ANYTHING… RAIN YOUR POOR SERVICE IS GETTING ON MY NERVES. PLEASE CONSIDER TRAINING YOUR STUFF PROPERLY BECAUSE IT IS PEOPLE’S NAMES AND CREDIT SCORES YOU ARE PLAYING WITH. YOU CAN CHECK MY ACCOUNT WHEN IT WAS IN USE, YOUR SERVICES WERE ALWAYS PAID ON TIME AND I DID NOT HAVE ISSUES OR ANYTHING REGARDING PAYMENTS UNTIL I CANCELLED, NOW YOU WANT TO MAKE MONEY WITH SOMEONE WHO WAS NEVER AS A CLIENT.

RAIN


THERE YOU GO AGAIN BEING ********, LAZY,AND ***********. I SENT MY RESPONSE ALREADY YOU ARE CHOOSING TO COME BACK TO ME WITH YOUR LOUSY INCONSIDERATE AUTOMATED MESSAGES BECAUSE YOU DON’T CARE ABOUT YOUR PRE-EXISTED CLIENT BUT YOU CAN CHARGE THEM AND NOT ASSIST IN EXPLAINING WHAT YOU ARE CHARGING THEM FOR EXCEPT OFCUZ SENDING AUTOMATED MESSAGES ABOUT HOW TO FOLLOW STEPS ON HOW TO PAY NOR TO VIEW THEIR STATEMENTS. RAIN YOU ARE BULLIES AND YOU DESERVE TO BE TOLD THAT. YOU ARE ****MING PEOPLE AND YOU CANT EVEN EXPLAIN OR EVEN MAKE TIME TO CONTACT FRUSTRATED CLIENTS TO TAKE FIVE MINUTES TO EXPLAIN INSTEAD YOU HIDE HERE AND SEND US SENSELESS RESPONDS. I WILL NOT REST UNTIL THIS IS RESOLVED. PLEASE
PROVIDE ME WITH AN EMAIL THAT I CAN GIVE MY REPRESENTATIVE TO DEAL WITH THE MATTER.

Rain,

Can I have a turn around time, as I keep receiving smses about outstanding payments.

Thanks!

Rain,

WHAT IS THIS???? You are a Disgrace. I RESPONDED THAT I AM DISPUTING ALL OF THIS DISAPPOINTING STATEMENTS AND YOU KEEP TELLING ME TO REFER TO THEM. WHAT ARE YOU GUYS ILLITERATE???? DO YOU NOT UNDERSTAND DISPUTE? Answer my previous questions and stop fooling around. Your service is rather disappointing and disrespectful to even make clients feel like they don’t know how to get through your skills to make you understand how to solve a query!

CAN I HAVE AN EMAIL WHERE MY ATTORNEYS CAN COMMUNICATE WITH YOU?????

Please also email me all my statements as you claim I owe you money

HHOW MANY TIMES DO I NEED TO STATE THAT THE STATEMENT RECEIVED DOES NOT HAVE A BRAKE-DOWN OF CHARGES…I NEED A BREAK DOWN, explaining the charges…

THANK YOU FOR THE USELESS SERVICES

RAIN IS A ****. YOU REAPING CLIENTS OFF AND YOU DONT HAVE EXPLANATIONS.FOR SUCH A BIG NAME LIKE RAIN YET YOU CANNOT ASSIST CLIENT TO SATISFACTORY WITH CHARGES MADE AGAINST THEM. I HOPE THAT PEOPLE SEE YOU FOR WHO YOU REALLY ARE AND MIGRATES TO BETTER INTERNET CONNECTIONS.

RAIN.
USELESS ****MERS LEAVE ME ALONE PLEASE. YOU DON’T DESERVE MY ATTENTION, WHEN I WAS QUERYING YOU IGNORED ME BUT NOW YOU WANT TO COLLECT YOU WANT MY ATTENTION. FIX YOUR STUPID SERVICE FIRST. LEAVE MONEY FIX COMMUNICATION FIRST AND EVERYTHING RELATED TO THE QUERY.