Rain ****mers

Rain *** On March 15, we returned a router on our roof that Rain advised is being phased out. We were then given the Rain 101 router in return. We were supposed to be billed for the old one until 15/03 and for the new one from 16/03. The bill arrived and suddenly the bill is now a R1000 more than normal. I checked and they did bill us for both routers as per above periods BUT that is not correct, we paid the bill in ADVANCE END OF FEB AND THEY then billed the new router for April for the month. They did issue a credit for the previous month AND MY STATEMENT's balance is R59 YET THEY DEDCUTED R1049....so what the hell is going on???????? According to statement I should only pay R59?????????? WHEN YOU CALL THEM , AND THEY CANT ANSWER YOUR CALLS THEY CUT YOU OFF.

This is my friends account, I also bought data for him on his app wiht my bank card and was my surprise big this month when I suddenly paid his bill with Rain, their excuse - they dont need authorisation if you buy data and enter your bank detail you pay the bill - even if this is not your account and lo and behold when you want to query it....omw you cannot but they can ***** from you without your consent!!!!!!!!!!!