RAIN-****MERS

****MERS!!!

I took out a month to month contract with RAIN for a Salon business i started in July 2021. I closed my business at the end of November 2023 and communicated with them on contless occassions that i will no longer need their services and that mysubscription must be completely cancelled. T O DATE they are actively debiting my account and on a weekly basis now causing much chaos with my debit fees!!! i cannot get hold of anyone on the *** number (of which i ended up speaking to 3 different support agents on 3 different occasions, 2 of which are foreign nationals BUT that did not assist at all) NOR via the *** email address!!! But yet the debits are going off every week and day now!!! On Sunday dated 05 May 2024, i physically went to the one RAIN branch in Townsquare Johannesburg and a gentleman actually assisted me by cancelling the subscription from his side. I even handed in the dumb router thats been catching dust in my house. He then urged me that i am entitled to a refund as my statements reflect numerous non usage since December 2023. i tried this but guesse what.....my account is still being debited daily!!!

I NEED URGENT HELP WITH STOPPING THESE DAILY DEBIT HARASSMENTS AS I HAVE LOST ALOT OF MONEY ALREADY AND I WOULD LIKE TO BE REFUNDED IMMEDIATELY FOR NOT USING THIS SERVICE SINCE DECEMBER 2023!!!

IS THIS TOO MUCH TO ASK? i AM NOT A RICH PERSON....I DONT EARN ALOT OF MONEY AND I DONT HAVE MY BUSINESS ANYMORE SINCE LAST YEAR NOVEMBER 2023!!!