Item: Rain
Rating: 1
Author: Bongani M

Rain's replyOfficial

18 Jun 2022, 19:35

Hi Bongani

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you, rain.

Rain's reply18 Jun 2022, 19:35

Official

Hi Bongani

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you, rain.

BM

Bongani M's updateReviewer Update

18 Jun 2022, 20:18

Both 5G simcards which is what I asked for from the start.

I have had to lodge a ********** debit(EFT) order complaint with my BANK and have changed my card details to avoid ********** debits going through my account from RAIN

BM

Bongani M's update18 Jun 2022, 20:18

Reviewer Update

Both 5G simcards which is what I asked for from the start.

I have had to lodge a ********** debit(EFT) order complaint with my BANK and have changed my card details to avoid ********** debits going through my account from RAIN

BM

Bongani M's updateReviewer Update

19 Jun 2022, 20:32

Hi Cancellation date was 25th of April 2022 so how is May 2022 a bill?

Remember a customer cannot pay for lack of communication between the following:

Support department ( OR Call Centre)
The retentions department
the billing department; and
The sales department

If management @ RAIN does not take escalations seriously then whose fault is that?

This cancellation is way overdue please read the notes for ticket # *** for details on time of cancellation and whether the billing department was supposed to bill me for May 2022.

BM

Bongani M's update19 Jun 2022, 20:32

Reviewer Update

Hi Cancellation date was 25th of April 2022 so how is May 2022 a bill?

Remember a customer cannot pay for lack of communication between the following:

Support department ( OR Call Centre)
The retentions department
the billing department; and
The sales department

If management @ RAIN does not take escalations seriously then whose fault is that?

This cancellation is way overdue please read the notes for ticket # *** for details on time of cancellation and whether the billing department was supposed to bill me for May 2022.

BM

Bongani M's updateReviewer Update

20 Jun 2022, 09:51

Due to lack of cancellation on the 25th of April 2022. Surely RAIN should have cancelled both simcards as asked for from the start. In addition, it took a whole two months for Rain to cancel the simcards.

How is the customer accountable for lack of cancellation on your side? With other ISP's when you cancel an internet service that cancellation is effected immediately why does RAIN blatantly ignore customer instructions and continue to provide a service that has been cancelled?.

Secondly, i told RAIN that i am selling the property where the SIMS are located and that tenants are located there.

How am I to pay for May 2022 usage that should not have taken place in the first place?

BM

Bongani M's update20 Jun 2022, 09:51

Reviewer Update

Due to lack of cancellation on the 25th of April 2022. Surely RAIN should have cancelled both simcards as asked for from the start. In addition, it took a whole two months for Rain to cancel the simcards.

How is the customer accountable for lack of cancellation on your side? With other ISP's when you cancel an internet service that cancellation is effected immediately why does RAIN blatantly ignore customer instructions and continue to provide a service that has been cancelled?.

Secondly, i told RAIN that i am selling the property where the SIMS are located and that tenants are located there.

How am I to pay for May 2022 usage that should not have taken place in the first place?

Rain's replyOfficial

20 Jun 2022, 10:15

I do apologize for that, but since there is usage it will be hard for me to get a credit passed on the profile, unfortunately.

Rain's reply20 Jun 2022, 10:15

Official

I do apologize for that, but since there is usage it will be hard for me to get a credit passed on the profile, unfortunately.

BM

Bongani M's updateReviewer Update

20 Jun 2022, 10:41

So what am I meant to pay for, i) your apology, ii) lack of cancellation or iii) usage in the month when services were meant to have already been cancelled?

Am I @ fault or is RAIN at fault?

What about the bank charges that you have run on my bank account for the month of May'22 and June'22?

Should customers trust RAIN with their BANK CCOUNT CARD DETAILS AND CCV RELATED THERETO and trust that these details will be used in a responsible non-********** manner?

In cases of dispute does RAIN explain to its customers that once subscription has been authorized RAIN literally has unlimited access to your monies sitting in the account and can debit your account whenever they please. and the only way to protect your funds is to BLOCK THE CARD AND OBTAIN A NEW ONE?

Please kindly explain why is RAIN sitting at 86% failure rate when it comes to trust?

BM

Bongani M's update20 Jun 2022, 10:41

Reviewer Update

So what am I meant to pay for, i) your apology, ii) lack of cancellation or iii) usage in the month when services were meant to have already been cancelled?

Am I @ fault or is RAIN at fault?

What about the bank charges that you have run on my bank account for the month of May'22 and June'22?

Should customers trust RAIN with their BANK CCOUNT CARD DETAILS AND CCV RELATED THERETO and trust that these details will be used in a responsible non-********** manner?

In cases of dispute does RAIN explain to its customers that once subscription has been authorized RAIN literally has unlimited access to your monies sitting in the account and can debit your account whenever they please. and the only way to protect your funds is to BLOCK THE CARD AND OBTAIN A NEW ONE?

Please kindly explain why is RAIN sitting at 86% failure rate when it comes to trust?

RAIN membership cancellations