pJ
porchia J

1 reviews | Active since Nov 2016

26 Nov 2025, 03:47

Rain ****med me

I've been using rain wifi for 2 years now of which 2024 I called them and ask them to check the network coverage where I'm currently based since I moved from where I was and they told me there is no network coverage I asked them to cancel the contract because I can't pay for something that I'm not using they refused and they've been trying to debit on my account until they got money today from my account without me authorizing it and I called them to refund me my money they refused how can I pay for something that I'm not using surely they can check on their I'm not using their wifi because there is no network coverage I am very ****ed at rain their service sucks I need my refund and I want them to cancel this service🤬😡😡

0
Replies (7)
Rain
Rain's reply26 Nov 2025, 08:30
Official
Hi Porchia 

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist. 

Regards,
rain.

pJ
porchia J's update26 Nov 2025, 10:39
Reviewer Update
And I also need my refund as I'm not using your wifi due to network coverage and I didn't authorize for that deduction

pJ
porchia J's update26 Nov 2025, 10:39
Reviewer Update
I did numerous times I can send you the screen shots I did
pJ
porchia J's update26 Nov 2025, 14:25
Reviewer Update
Please confirm when can I expect my refund as I need it

pJ
porchia J's update26 Nov 2025, 18:19
Reviewer Update
But do you think it make sense for me to pay for something that I'm not using I have screenshot I will attach them now where your consultant refused to cancel
pJ
porchia J's update26 Nov 2025, 18:25
Reviewer Update
I've sent you all the attachments of the cancelation check your emails
pJ
porchia J's update28 Nov 2025, 09:44
Reviewer Update
Any feedback from your billing team because I need my money it's mine you took it with out my permission even after I canceled the contract with you.