RAIN ****MED ME!!!!!!!

My debit order goes off every month on the 1st. On the 1st of July it went off as normal and the debit order went through successfully. I then started getting WhatsApp notifications from Rain saying that I had not paid so they will switch off my connection and they did. I first went to double check again if the debit order went through and it did. I confirmed with my bank and they said yes it went through. On the 2nd of July it went off again and luckily I did not have enough funds for them to take more money from my account on the 2nd as the debit order had already went through on the first. I called my bank again to double check this and they said yes the debit order went through but it’s written pending on my statement because rain has not collected the funds or they have not banked it as yet so it’s just sitting there waiting for them to collect it. I got extremely frustrated because I had paid and the debit order went through but Rain was saying I did not pay. I emailed them my bank statement and even my bank notification and I call them countless times for them to work on my case and they had promised to get back to me but still nothing!!! Their consultants are completely useless!!!! One even hung on me!! One even told me that it’s my fault that I haven’t paid which is not true!! Very very rude!!! I spoke to my bank regarding doing a reversal because I was not about to pay twice and they said I need to call Rain to send an email giving the bank permission to do a reversal and I called them. The consultant said no problem they will send it immediately. 2 minutes later they send an email saying that they will not type the authorisation letter for me because the money is not in their account. I have never been sooo ****ed off in my life!!!!! I feel ****med. They also said they cannot close my account with them because there is an outstanding amount!!! So in other words they are forcing me to pay twice!!!!!! I cannot do my work without WIFI!!! Ive never been so ****ed!! Till today they still have not called me back. Mind you they kept trying to deduct money everyday from account!! Luckily I did not have funds in that account. I even emailed them an authorisation code given to me by the bank so that they they can trace and capture the payment but no!!! They kept trying to deduct money from my account!! Rain caused me to have severe chest pains and caused me to go into a deep depression!!!!! I had to pay them again because they kept trying to deduct money from my account and because I want to close my subscription from Rain and I NEEED WIFI!!!! I still have R619.00 that is out and pending for Rain to capture and bank!!! They should not make pay again for August!!! This is absolutely ridiculous!!! Rain is ****!!! I keep shouting to everyone to never ever ever ever ever ever even think of joining Rain.!! They have ****med me!!!! I want my money back!!!! I have been loyal to them ever since I joined in 2023!!!!! They should fire everyone who works there because they are useless employees!!! They have no empathy or sympathy and they sound like they have just gotten out of bed!! The lies!!!! The lies!!! The lies!!!!!! They better fix this!!!!!Im very disappointed at them!!! They think customers are stupid.