Rain makes my days feeling blue

Received the 101 router on the 13th after ordering it on the 24th of April. Can't use it to connect to the internet. 13th I was told to wait 24hours. 14th I was told the technical department will solve my problem. Today I was told that the matter will be escalated to the relevant department. There is a QR code to register but that site doesn't work. It gives a 404. Is there other consumers having difficulty with their's?