RAIN MAKES IT IMPOSSIBLE TO CANCEL.... MAKING MORE MONEY FROM UNHAPPY CUSTOMERS

RAIN makes it impossible to cancel their service. They thus squeeze out another month's fee out of EXISTING customers to give NEW customer's their first month free.... best business model ever!!! I have tried the whole day to cancel my disabled daughter's RAIN monthly contract today (30 April 2025), but no luck... 1. The MyRain app no longer works and you now need to use RainGo. 2. RainGo wants you to change your email password, but the link they send you to change your password, does not work. 3. On rain.co.za there is now a "bot" that can help you 24/7. I spent 9 minutes asking the bot to help. The bot never responded and I could not cancel my daughter's contract. 4. Calling them on ***0 does not help, because they have no option to cancel. You must thus use the above 3 options, but they also do not work. 5. I then tried one of the "BUY" options on their IVR, with the hope that a sales person could assist, but no one answers. They have spent all their money giving new customers their first months for R1 and thus cannot make anymore sales.... 6. When I logged the service request the first time, they send me an email saying HELP IS ON ITS WAY.... he help never came, I received no call. 7. I responded to the email received (see 6 above), but after 3 attempts no one from RAIN contacted me or my daughter....

So, after they have deducted my fee on 1 May, I will have to cancel my daughter's bank card, so RAIN cannot charge her AGAIN after not being able to cancel her service.

RAIN can contact me at *** should they wish to discuss this.... I have no hope, whatsoever....