Rain makes customer feels really helpless

With rain you’ll go back and forth and still get nowhere… There’s no procedure whatsoever you’ll make 10 different calls to the same team and get different replies on a same issue. First things first before the correct order actually arrived to my doorstep and having to pay yet again while still waiting for a refund something else happens and to find help you actually have to wait for them to decide if they want to assist you. My issue is very simple and yet dololo help. I just need them to simplify fix a network issue I have with there 5G package that I haven’t used but I must wait everyone tells me the same things at the end of a call we’ll get back to you and till now after a numerous number of tickets I’m yet to receive feed back from either of them. They even tell me that I haven’t connected properly like like you need to actually go to school just to plug in a router… their router shows a red light for the network which simple means it’s either they **** to me about activating my SIM card or the SIM card doesn’t work at all funny enough is that they take payment upfront and when it comes to customer care they really don’t care as long as money will come in for them. Basically rain is not what they pose to be I’m scared to cancel cause I’m not even sure if I’ll still get my refund since I’m waiting for another one. I’m pretty sure to fix this is as simple as calling the relevant department to just click one button to remove the error that they say appears and it’s funny enough that this is an internal error from their side and no one can clear it.