Rain - Major Service Failure...Again

My Rain monthly debit order did not go through and I attempted repeatidly to make payment via the website after logging on. Authentication was done with my preferred banking app and payment went through....hours later the Rain system has not yet update. We attempted to call the useless Support department and had to sit ans listen to music for almost 2 hours with NO awnser. Ended up cutting the call and phoning and selected to talk to new sales...guess what, call was taken within 10 seconds....miracle...problem has still not yet been resolved and hoping on a mircale that the call centre manager will phone back...wishfull thinking I know....