RAIN MADE ME LOOSE MY JOB

Good day,

My name is John,

Being angry is an understatement, the level of unprofessionalism that the RAIN sales people have shown to me is really low and uncalled for, in this pandemic where a lot of black owned businesses have gone down, We barely surviving and they just made me lose my business.... without internet my business can not operate, meaning I lose the little money I am making daily...

On the 17th of February 2021 I ordered a router with RAIN, and they delivered on the 19th of February 2021... Soon as I plugged in the device my internet was working, then after 5 hours it was switched off.... when I called and asked why they switched it off they said: it was a false activation, it will be activated in 24hours.... it’s going to BE A MONTH my internet has still not been activated,

I have paid R699 for this device which I could have paid to another service provider, I have lost business due to this, and money.... This is my last plea for my activation, if it’s not sorted by the end of tomorrow please refund me my money so that I can get another company.

I have called RAIN everyday since I placed my order and I keep being taken from one sales rep to another, wasting my own Airtime(over 1000 rands spent for a month) they never call back nor follow up worst service ever all they say is it has be escalated to the Billing department .... for just a STUPID ACTIVATION, is it so hard to just activate my device again? I have paid and you are now de*****ing me of my money