Item: Rain
Rating: 1
Author: Stella M

Rain's replyOfficial

01 Feb 2025, 15:30

Hey Stella M,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.

Rain's reply01 Feb 2025, 15:30

Official

Hey Stella M,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.

SM

Stella M's updateReviewer Update

01 Feb 2025, 15:34

I paid on 31 Jan and you took another payment today 1 Feb. AFTER I said that if I need to pay again, I can only do so in the coming week. And that is not even the biggest issue. You are saving my bank card details even after I changed them on the app. You are not supposed to do that. I had to go and get another card because of you. I will be sure to mention this in my ICASA case against you. Especially since you are now also saying I used a lot of data in Dec and Jan when that router was not connecting 90% of the time and i had to use my own mobile data.

SM

Stella M's update01 Feb 2025, 15:34

Reviewer Update

I paid on 31 Jan and you took another payment today 1 Feb. AFTER I said that if I need to pay again, I can only do so in the coming week. And that is not even the biggest issue. You are saving my bank card details even after I changed them on the app. You are not supposed to do that. I had to go and get another card because of you. I will be sure to mention this in my ICASA case against you. Especially since you are now also saying I used a lot of data in Dec and Jan when that router was not connecting 90% of the time and i had to use my own mobile data.

SM

Stella M's updateReviewer Update

01 Feb 2025, 17:43

The card details on the rain account has long been changed, so stop lying. The details on the app is not the same as the account you took the money from. It is clear as day that you are storing personal banking details. And moreover, you are missing the point. I'm asking why should I have paid when the router did not work properly for 2 months? I am done conversing with you. You can now deal with the ombudsman.

SM

Stella M's update01 Feb 2025, 17:43

Reviewer Update

The card details on the rain account has long been changed, so stop lying. The details on the app is not the same as the account you took the money from. It is clear as day that you are storing personal banking details. And moreover, you are missing the point. I'm asking why should I have paid when the router did not work properly for 2 months? I am done conversing with you. You can now deal with the ombudsman.

SM

Stella M's updateReviewer Update

03 Feb 2025, 18:12

And the incompetence continues. I took the router back to the Bonaero store on Saturday and you sent me a confirmation that the router was received and the subscription canceled. WHY ARE YOUR COURIERS EMAILING ME TO COME AND COLLECT THE ROUTER NOW??????
I WILL ALSO INCLUDE THIS INTO THE OFFICIAL COMPLAINT I HAVE LOGGED AGAINST YOU WITH THE NCC. THIS IS BEYOND RIDICULOUS NOW.

SM

Stella M's update03 Feb 2025, 18:12

Reviewer Update

And the incompetence continues. I took the router back to the Bonaero store on Saturday and you sent me a confirmation that the router was received and the subscription canceled. WHY ARE YOUR COURIERS EMAILING ME TO COME AND COLLECT THE ROUTER NOW??????
I WILL ALSO INCLUDE THIS INTO THE OFFICIAL COMPLAINT I HAVE LOGGED AGAINST YOU WITH THE NCC. THIS IS BEYOND RIDICULOUS NOW.

Rain ********ly taking money from deleted bank details!