Rain lousy service

The ****ery that is Rain Network will make sure that the ruin your day. I had network problems for close to two months I report on their Facebook account and their lousy app then I decided to cancel their services as I was paying for nothing then I was called by a sales agent who convinced me not to terminate their services then he proceed promising me heaven and earth that he would make sure he changed the network tower I was assigned to, get a technician to come place the route out and also I won't pay for August and September but guess who got a payment notification today. I called they and I was assisted by a lady by the name Kodwa but it seemed like she was being coached because what she was she didn't my sense then when I wanted the matter to be escalated to her manager she said she was transferring the call to the Billing department then all of a sudden the call ended. I don't appreciate being disrespectful like that and I kindly request that the deducted money be paid back as I agreed not to terminate and continue with your service and your agent was the one who promised you all no payment for two month for August and September.