Rain Loop Refuses to Cancel & Continues Unauthorised Debits

I am frustrated with Rain’s service and lack of accountability.

Since the end of January, I have been trying to cancel my Rain Loop subscription. Despite multiple calls and clearly communicating my request, I am continuously told that I “cannot cancel.”

To make matters worse, Rain continues to debit my account without a valid debit order mandate. I did not authorise these ongoing deductions, especially after requesting cancellation.Every time I call, I am redirected to the accounts department where I am told to make payments instead of being assisted with my cancellation. This is extremely unprofessional and feels like deliberate avoidance.

I have since moved to another service provider because Rain’s service is too expensive, yet I am still being billed for a service I no longer want or use.This is unacceptable.I am demanding:

• Immediate cancellation of my subscription
• Immediate stop of all debits
• A refund for all unauthorised debits taken after my cancellation request

If this is not resolved urgently, I will escalate the matter further.Consumers should not have to fight this hard to cancel a service.