Rain Loop Device no Connectivity

My Rain Loop device has not been working for that past two weeks. Lost connectivity after those 3 days since then, spoke to the agent and they promised to fix the problem but to no avail. They since said they will escalate this call to an Engineer however to this date no engineer has contacted me.They said I must try moving the device around for signal, tried that and moved the device to a different location outside on my loop zone still not getting signal.Router says no internet however the device was working before in the same loop zone. My Reference Number: ***0 for the call logged