Rain Loop device defective, not refund or exchange.

I was on a Rain 101 and wanted an upgrade to the very sleek looking Loop device. Its been almost 5 days with no or inconsistent internet. Not only was it a problem product but the support was non-existant. I am now with a defective device, even though cancelled need to hold on to it for a month. I cannot step back to my old device because I need to pay a full months service fee. I am not being told if I will get a credit, until "billing" responds to my urgent support call. Fingers cross, hopefully they will not email or WhatsApp me - have no data!