Rain loop cancellation

I initially requested the cancellation of my plan approximately two months ago. Despite this, the cancellation was not processed. I followed up again last week via your call centre, where I was assured that the matter would be resolved and that I would receive a callback. To date, more than five business days later, I have not received any response or confirmation.

I have now been informed that I am expected to pay an amount of R695, which I strongly dispute. Given that I made a cancellation request well in advance, I do not believe it is reasonable or lawful for me to be billed for a service I attempted to terminate.