EM
Erik M
1 reviews | Active since Oct 2022
05 Oct 2022, 12:50
Rain logistics department useless
The support agents are always so friendly and helpful, but the logistics and billing departments are utterly useless.
The support team prioritised the delivery of my second router two weeks ago and the logistics department still hasn't informed me on any progress. I requested that they contact me but no surprise they didn't. If it continues, I will gladly stop my contract. Its just not worth the frustration.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
05 Oct 2022, 13:04 Hi Erik
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply05 Oct 2022, 13:04
Official
Hi Erik
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's replyOfficial
05 Oct 2022, 13:04Hi Erik.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply05 Oct 2022, 13:04
Official
Hi Erik.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
EM
Erik M's updateReviewer Update
05 Oct 2022, 14:33Thank you. It seems like we have made some progress. I suggest you guys start communicating with emails when your clients expect you to respond to your queries. This product was delayed due to a spelling error on your side, despite the client being on your system. Additionally, I would like to receive credit for the past month, considering I paid for a second unit which I will only receive a month after payment. I will pay the other half since that unit was received promptly.
EM
Erik M's update05 Oct 2022, 14:33
Reviewer Update
Thank you. It seems like we have made some progress. I suggest you guys start communicating with emails when your clients expect you to respond to your queries. This product was delayed due to a spelling error on your side, despite the client being on your system. Additionally, I would like to receive credit for the past month, considering I paid for a second unit which I will only receive a month after payment. I will pay the other half since that unit was received promptly.