ZM
Zwelibanzi M

1 reviews | Active since Sept 2017

10 May 2023, 21:07

Rain loadshedding

Good evening

I am staying around pretoria north have been struggling with Rain for the past 3 weeks called last week agent dropped the call while talking to her, this week no answer,

I had Rain since 2020 with no issues but currently I cannot recommend Rain it's very unreliable network, today after 20:00 the is no connect at all its Rain loadshedding.

Their service is very poor now our days, I wonder what did they change in their servers that they cannot rollback,

0
Replies (5)
Rain
Rain's reply11 May 2023, 08:17
Official

Hi Zwelibanzi 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
ZM
Zwelibanzi M's update11 May 2023, 16:35
Reviewer Update
I have followed the step but unfortunately the internet it is still intermittent
ZM
Zwelibanzi M's update11 May 2023, 18:33
Reviewer Update
-102 dBm
10dB
ZM
Zwelibanzi M's update11 May 2023, 20:07
Reviewer Update
I Have done what you have adviced above but nothing changed, below are the System Logs


2023-05-11 20:00:45SystemNoticeSNTP sync success.server ip:132.163.97.3,date:Thu May 11 20:00:45 2023,time zone:GMT+02:002023-05-11 20:00:35SystemNoticeWAN connection Data_DM:IPv6 failed2023-05-11 20:00:35SystemNoticeWAN connection Data_DM:IPv4 connected2023-05-11 20:00:32SystemNoticeWAN connection Data_DM:IPv4 disconnected
# This is been happening for a while connecting and disconnecting at the intervals of seconds
2023-05-11 20:00:19SystemNoticeDevice **:**:**:**:**:** connect H******************82023-05-11 20:00:19SystemNoticeDevice **:**:**:**:**:** disconnect H***************82023-05-11 19:59:30SystemNoticeDevice **:**:**:**:**:** connect H******************
ZM
Zwelibanzi M's update13 May 2023, 18:14
Reviewer Update
Good afternoon

I have done everything that was recommended to me but I am still having issues.

My network was fine three weeks ago, what did you guys change,
I am going to give a chance until next week Wednesday if this thing is no resolved, I am going to Fibre I am paying R999 that's a lot for me to be begging my supply o sort the mess they created