AK
Abongile K
1 reviews | Active since Jan 2024
17 Jan 2024, 19:00
Rain, Limited connection
I’m still unable to use tv because of limited connection, it’s been 5 days now. I called and spent 20 minutes being on the hold Idropoed the call and call again to spend 35 minutes trying to fix the issue with no success and be told my issueis being escalated with a turn time. I tried logginga call back still no call.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
17 Jan 2024, 19:37 Hi Abongile Kalimashe .
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply17 Jan 2024, 19:37
Official
Hi Abongile Kalimashe .
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
AK
Abongile K's updateReviewer Update
17 Jan 2024, 19:38I hope so 😡
AK
Abongile K's update17 Jan 2024, 19:38
Reviewer Update
I hope so 😡
AK
Abongile K's updateReviewer Update
17 Jan 2024, 19:47Which was never communicated and which tower is that because when Bought the product, I told the person that was assisting me that I’ll be moving in 2 weeks and they said there will be no problem and when I had a chat with your guys on Facebook this is what they said, (Hey👋We're here to help and apologise for the delay. Upon further investigation, we noticed that you are connected to a faraway tower, which may affect your connection. However, we have refreshed the connection, kindly move your device closer to the direction facing the corner of (Sithandatu Avenue and Great Dutch Street). Place the device on a high-up platform or a windowsill, reboot your device, and check for a connection. Run a speed test via the provided website: https://speed.rain.co.za/ once you have completed the process.
If you should require any further assistance, please do not hesitate to drop us a DM and we will get right on it. Thanks, rain.💧). which the location they mentioned is so far even from my initial address
If you should require any further assistance, please do not hesitate to drop us a DM and we will get right on it. Thanks, rain.💧). which the location they mentioned is so far even from my initial address
AK
Abongile K's update17 Jan 2024, 19:47
Reviewer Update
Which was never communicated and which tower is that because when Bought the product, I told the person that was assisting me that I’ll be moving in 2 weeks and they said there will be no problem and when I had a chat with your guys on Facebook this is what they said, (Hey👋We're here to help and apologise for the delay. Upon further investigation, we noticed that you are connected to a faraway tower, which may affect your connection. However, we have refreshed the connection, kindly move your device closer to the direction facing the corner of (Sithandatu Avenue and Great Dutch Street). Place the device on a high-up platform or a windowsill, reboot your device, and check for a connection. Run a speed test via the provided website: https://speed.rain.co.za/ once you have completed the process.
If you should require any further assistance, please do not hesitate to drop us a DM and we will get right on it. Thanks, rain.💧). which the location they mentioned is so far even from my initial address
If you should require any further assistance, please do not hesitate to drop us a DM and we will get right on it. Thanks, rain.💧). which the location they mentioned is so far even from my initial address