Rain lies about not throttling. They are throttling my 10mb/s to just 1mb/s

Rain (ISP) in South Africa has for a very long time been accused of throttling customers without their knowledge and lying about the speed of their network and I recently joined Rain to find out (to my dismay) that they indeed throttle customers. I currently pay for a 10mb/s unshaped, unthrottled package, yet I am only able to get 1mb/s speed. I can CLEARLY see that I am being throttled AND shaped because when I go to certain websites (like a speed checking website) then I am able to download at 10mb/s exactly, yet when I go to Youtube or Netflix, then I am limited to EXACTLY 1mb/s. I am canceling my package with Rain and reporting them to the CPA and BBB.