Rain left me drained - No 5g wifi

I haven't had rain 5g wifi from 22.09.2020 9am, logged 2 calls and the 48 hours passed on both those calls, finally on Friday my neighbour gave me the right call center number for rain spoke to someone but the network team never contacted me, instead the ticket my neighbour logged was assigned to a technician who came 29.09.2020 and we still don't have 5g wifi.. apparently there is a big problem with the 5g wifi and Rain is blaming it on the towers but we still don't have wifi. Im working from home and had to buy prepaid data which has cost me +R700 already.. I'm seriously considering to switch to another service provider cause this cannot continue... I was so excited about rain told my family and friends about it now people are telling me about their network problems.. Please Rain needs to get it fixed Urgently or advise their customers that 5g is not working and it's best we move to 4g or another service provider instead of leaving us in limbo promising it's going to be fixed. I can't move to 4g because the signal keeps breaking cutting calls and freezing my netflix