AF
Aviwe F

1 reviews | Active since Jul 2020

30 Jul 2020, 19:35

Rain lacks support on their

A week ago I posted review about Rain's deteriorating connection speed from the week I posted my review as compared to the day I contracted with Rain,April 2020. The Internet Service provider promptly rep**** to my review and promised that a consultant will contact me as soon as possible, I have been waiting for that consultant for the past 2 weeks. Maybe it is still not soon enough or possible for them to contact me while my experience with their service is not improving by a single bit, If anyone can recommend any LTE provider with faster network, I would appreciate. As soon as I find an alternative, I will cancel my subscription with this provider. Even when i login to my account takes almost 2 minutes, a simple dashboard/login page on their website.

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Replies (2)
Rain
Rain's reply31 Jul 2020, 08:04
Official
Hi Aviwe

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline
AF
Aviwe F's update31 Jul 2020, 10:15
Reviewer Update
The very same automated response I received on my last review and ended up waiting for 3 weeks ????