Rain - Lack of urgency/assitance

Good day,

I’ve requested assistance the day before yesterday (09/03/021) regarding me not being able to connect to the internet.

Thus far I’ve only received an email to reboot the router device as the “billing was delayed” and my services should be active. This did not work, and is still an issue. I’m still getting the “Offline Rain Page”. I have 4G full service on the router. My mother who is my neighbour had the exact same issue at the exact same time and Rain was able to fix it. She received an email shortly after phoning in stating that Rain made a “few changes” and when she rebooted the router it was successful. I’m not sure if this is a technical or billing issue but I’m having no luck.

Please assist me.

Thank you

Tracy

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