Rain Lack Of Support

Item: Rain
Rating: 1
Author: Jonathan C

Looks like Rain only respond if I leave a review here because I been sending emails to them, I can't even provide ticket numbers because they took it away and I keep on sending emails through their website, They are quick to take payment but they cant even provide a service or ANY support

Helpful (0)

Replies (2)

Rain's replyOfficial

30 Sept 2024, 08:31

Hi Jonathan C,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are looking into your query and will be in touch with you.

Thank you.
rain.

Rain's reply30 Sept 2024, 08:31

Official

Jonathan C's updateReviewer Update

03 Oct 2024, 08:49

Hi,

I appreciate the response, but it's been over a week now, and I’m still experiencing the same issue with no improvement. I’ve followed all the steps provided, but the connection remains unstable.

Can you please let me know when this is going to be resolved? It’s getting frustrating having to wait without any clear timeline or progress updates.

Looking forward to a prompt resolution.

Thanks,

Jonathan C's update03 Oct 2024, 08:49

Reviewer Update

Hi,

I appreciate the response, but it's been over a week now, and I’m still experiencing the same issue with no improvement. I’ve followed all the steps provided, but the connection remains unstable.

Can you please let me know when this is going to be resolved? It’s getting frustrating having to wait without any clear timeline or progress updates.

Looking forward to a prompt resolution.

Thanks,