EG
Eckard G
1 reviews | Active since Jul 2022
03 Jul 2022, 08:47
Rain-Lack in response time to resolve issues on site
Day 7 without any internet connection and everyday the only answer I get from support “Have you tried turning it on and off again”. I lost a huge amount of money this week due to poor communication and techical support to resolve the issues at hand and now my hand is forced to pay more money to get an alternative solution.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
03 Jul 2022, 08:48Hi Eckard
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply03 Jul 2022, 08:48
Official
Hi Eckard
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
EG
Eckard G's updateReviewer Update
03 Jul 2022, 08:51An automated response just clearly shows how little Rain do..
EG
Eckard G's update03 Jul 2022, 08:51
Reviewer Update
An automated response just clearly shows how little Rain do..
EG
Eckard G's updateReviewer Update
03 Jul 2022, 09:59“Hi Eckard
we apologize for the experience you had with us thus far.
We have escalated your query for onsite support, one of our technicians will be visiting your place tomorrow or Tuesday to assist with your connection. “
1.) They need to get here today, I cant wait two or three more days - Once again point prove
2.) Please explain how they will get here if you dont have any of my details?
we apologize for the experience you had with us thus far.
We have escalated your query for onsite support, one of our technicians will be visiting your place tomorrow or Tuesday to assist with your connection. “
1.) They need to get here today, I cant wait two or three more days - Once again point prove
2.) Please explain how they will get here if you dont have any of my details?
EG
Eckard G's update03 Jul 2022, 09:59
Reviewer Update
“Hi Eckard
we apologize for the experience you had with us thus far.
We have escalated your query for onsite support, one of our technicians will be visiting your place tomorrow or Tuesday to assist with your connection. “
1.) They need to get here today, I cant wait two or three more days - Once again point prove
2.) Please explain how they will get here if you dont have any of my details?
we apologize for the experience you had with us thus far.
We have escalated your query for onsite support, one of our technicians will be visiting your place tomorrow or Tuesday to assist with your connection. “
1.) They need to get here today, I cant wait two or three more days - Once again point prove
2.) Please explain how they will get here if you dont have any of my details?
EG
Eckard G's updateReviewer Update
03 Jul 2022, 10:10“Please note the technician are not available on Sunday, onsite support usually takes 3-5 days for a visit, but we asked them to prioritize your visit. “
Then pay a techinician overtime to come through today, make a plan- Its called good practise. Surely its not too much to ask considering that I already paid my monthly subscription without getting a service that needs to be provided by yourself and also that I lost thousands this week! I requested someone last week Monday and still no-one came.
Then pay a techinician overtime to come through today, make a plan- Its called good practise. Surely its not too much to ask considering that I already paid my monthly subscription without getting a service that needs to be provided by yourself and also that I lost thousands this week! I requested someone last week Monday and still no-one came.
EG
Eckard G's update03 Jul 2022, 10:10
Reviewer Update
“Please note the technician are not available on Sunday, onsite support usually takes 3-5 days for a visit, but we asked them to prioritize your visit. “
Then pay a techinician overtime to come through today, make a plan- Its called good practise. Surely its not too much to ask considering that I already paid my monthly subscription without getting a service that needs to be provided by yourself and also that I lost thousands this week! I requested someone last week Monday and still no-one came.
Then pay a techinician overtime to come through today, make a plan- Its called good practise. Surely its not too much to ask considering that I already paid my monthly subscription without getting a service that needs to be provided by yourself and also that I lost thousands this week! I requested someone last week Monday and still no-one came.