MB
Maryna B
1 reviews | Active since Feb 2011
10 Dec 2024, 12:55
Rain l Poor Service
I reported my router is constantly rebooting itself numerous times to Rain. I was told that the router connects to a tower 50kms from where I am. The router was disconnected several times from power as per request from the rain service team. I was promised call back from tech team desk as to what the problem is but still nothing. Contacted them twice today with still no answer!!!
We are on holiday paying for a service with no service and only promises to resolve. One cant speak to tech team nor the sales team!!!
Please dont use Rain!!! Rather take your money elsewhere!!! 😡😡😡😡😡
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
10 Dec 2024, 15:24Hi Maryna,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply10 Dec 2024, 15:24
Official
Hi Maryna,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
MB
Maryna B's updateReviewer Update
07 Feb 2025, 16:20So the device was swopped out in December 2024 which resulted in the same problems. I cancelled the service on the 28th of December, after I phoned in to ask what is the way by doing so. I was told to also cancel the service on the app, which I took a screenshot of.
When phoning in during January 2025, to check that everything is not cancelled, the accounts department told me that they received no cancellation request!!!
I cancelled with them once more. Telling them that I will not PAY ANY FURTHER AS IT WAS CANCELLED IN DECEMBER 2024!!
I WAS BILLED AGAIN FOR THE SERVICE END OF JANUARY 2025!!
I reported this on Wednesday, 05 February 2025 and requested to speak to the accounts/billing team to understand why this happened, with a promise that they would call me back!! Well well, guess what - NO CALL BACK! I enquired this afternoon, Friday, 07 February 2025 AGAIN, and once again I was promised a call back within a few minutes of the end of our call. Once AGAIN - NO CALL BACK!!!
Please don't waste you time on Rain as there is absolutely NO SERVICE/SUPPORT!!!
When phoning in during January 2025, to check that everything is not cancelled, the accounts department told me that they received no cancellation request!!!
I cancelled with them once more. Telling them that I will not PAY ANY FURTHER AS IT WAS CANCELLED IN DECEMBER 2024!!
I WAS BILLED AGAIN FOR THE SERVICE END OF JANUARY 2025!!
I reported this on Wednesday, 05 February 2025 and requested to speak to the accounts/billing team to understand why this happened, with a promise that they would call me back!! Well well, guess what - NO CALL BACK! I enquired this afternoon, Friday, 07 February 2025 AGAIN, and once again I was promised a call back within a few minutes of the end of our call. Once AGAIN - NO CALL BACK!!!
Please don't waste you time on Rain as there is absolutely NO SERVICE/SUPPORT!!!
MB
Maryna B's update07 Feb 2025, 16:20
Reviewer Update
So the device was swopped out in December 2024 which resulted in the same problems. I cancelled the service on the 28th of December, after I phoned in to ask what is the way by doing so. I was told to also cancel the service on the app, which I took a screenshot of.
When phoning in during January 2025, to check that everything is not cancelled, the accounts department told me that they received no cancellation request!!!
I cancelled with them once more. Telling them that I will not PAY ANY FURTHER AS IT WAS CANCELLED IN DECEMBER 2024!!
I WAS BILLED AGAIN FOR THE SERVICE END OF JANUARY 2025!!
I reported this on Wednesday, 05 February 2025 and requested to speak to the accounts/billing team to understand why this happened, with a promise that they would call me back!! Well well, guess what - NO CALL BACK! I enquired this afternoon, Friday, 07 February 2025 AGAIN, and once again I was promised a call back within a few minutes of the end of our call. Once AGAIN - NO CALL BACK!!!
Please don't waste you time on Rain as there is absolutely NO SERVICE/SUPPORT!!!
When phoning in during January 2025, to check that everything is not cancelled, the accounts department told me that they received no cancellation request!!!
I cancelled with them once more. Telling them that I will not PAY ANY FURTHER AS IT WAS CANCELLED IN DECEMBER 2024!!
I WAS BILLED AGAIN FOR THE SERVICE END OF JANUARY 2025!!
I reported this on Wednesday, 05 February 2025 and requested to speak to the accounts/billing team to understand why this happened, with a promise that they would call me back!! Well well, guess what - NO CALL BACK! I enquired this afternoon, Friday, 07 February 2025 AGAIN, and once again I was promised a call back within a few minutes of the end of our call. Once AGAIN - NO CALL BACK!!!
Please don't waste you time on Rain as there is absolutely NO SERVICE/SUPPORT!!!