FC
FZ C

1 reviews | Active since Oct 2019

21 Feb 2021, 15:17

RAIN keeps you In the market for a replacement internet service provider

After it showed on my account that my invoicing is in order, they go and cut off my internet for two entire days. via email (while cutting off my internet) without a valid reason or any notice! Then after two days after battling, I get an email saying "sorry" that's it. And I must reset the device by restarting it, after doing it for two days every 30 minutes, and not hearing back from Rain in 48 hours! How do you respond via email, when they have cut off your internet?

Last month I lost out on 7 days paid for internet because their system did not have my details correctly, so there was a 7 days delay for delivery on my modem. After having 3 staff from Rain phone me to confirm everything was in order and my payment was received...

Not professional, never a contact number to phone. They never take responsibility for their lack of caring for their customers.

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Replies (1)
Rain
Rain's reply21 Feb 2021, 16:45
Official
Good afternoon

I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.

Regards
Mosa