Rain keeps taking my money but hasn't delivered the simcard

Item: Rain
Rating: 1
Author: Kefentse B

My sister bought a RAIN simcard+4G data for me on her RAIN profile using my bank card. I have been debited three times by RAIN however they haven't delivered my product and refuse to answer my emails. I had been speaking to Kebareng Masokwane regarding delivery but she has stopped responding to my emails. I have also disputed these payments with my bank but they cannot get hold of RAIN either so they cannot verify my dispute . My sister has cancelled my card on her profile however we don't know if that'll help as we cannot cancel the subscription until the simcard is delivered and activated.

Helpful (0)

Replies (3)

Rain's replyOfficial

03 Aug 2020, 10:13

Hi Kefentse

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain profile so that I may help you.

Stay safe.

Regards
Fattima

Rain's reply03 Aug 2020, 10:13

Official

Kefentse B's updateReviewer Update

04 Aug 2020, 11:59

Hi Fattima,

Thanks for getting back to me. The email we used was ***, it my sister's (Mahlatse Botopela) profile as she already has an account with Rain however she bought it using my card as it's for me. Please can you cc me in any responses on ***

Kefentse B's update04 Aug 2020, 11:59

Reviewer Update

Kefentse B's updateReviewer Update

12 Aug 2020, 20:08

Hi Fattima,

Nobody has got in touch with me or my sister regarding my review and problem. I feel like I have been quite patient and reasonable however this is honestly just becoming ridiculous. Can someone contact me asap

Kefentse B's update12 Aug 2020, 20:08

Reviewer Update